Customer Solutions Professional for German-Speaking Clients
2 semanas atrás
Are you passionate about helping others and making a positive impact? We're looking for a Customer Solutions Specialist to join our Lisbon office and provide top-notch support to German-speaking clients.
About the RoleThis role involves working closely with the support team to efficiently answer customer inquiries and resolve issues. You will be responsible for responding to customer inquiries via live chat and phone in a friendly and efficient manner, collaborating with product management and engineering teams to stay up-to-date on the latest features, troubleshooting customer issues and providing suitable solutions, and helping turn both new and existing customers into loyal users.
RequirementsTo succeed in this role, you will need:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- BASIC knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
- Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
We offer a value-driven, people-first company culture, a diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more. You will have freedom to share ideas and execute them with the full support of the team, flexible working hours for a balanced professional and personal life, numerous opportunities for personal and professional growth with internal and external training, and a competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.).
We are an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background. Estimated salary: €45,000 - €60,000 per annum, depending on experience and qualifications.
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