Customer Solutions Professional

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About Blu Selection

Blu Selection is a leading tech company empowering sales and marketing teams worldwide with innovative, user-friendly tools. With over 100,000 clients across 179 countries, our cloud-based software has become an essential part of daily work routines.

As a diverse team of over 850 employees from 50+ nationalities, we're proud to be one of Estonia's top tech companies. Our offices in Europe and the US serve as hubs for growth and innovation.

Job Title: Customer Solutions ExpertLocation: Lisbon, PortugalSalary:

$45,000 - $60,000 per year (negotiable based on experience)

Job Description:

We're looking for a talented Customer Solutions Expert to join our Lisbon office and provide exceptional support to German-speaking clients. As a key member of our support team, you'll be responsible for:

  • Responding to customer inquiries via live chat and phone in a friendly and efficient manner
  • Collaborating with product management and engineering teams to stay up-to-date on the latest features
  • Troubleshooting customer issues and providing suitable solutions
  • Helping turn both new and existing customers into loyal users
Required Skills and Qualifications:

To succeed in this role, you'll need:

  • Fluency in German and English (additional languages like Portuguese, French, or Spanish are a plus)
  • At least one year of experience in a customer-facing role
  • Excellent interpersonal and communication skills
  • Ability to multitask and manage several customer conversations simultaneously
  • Basic knowledge of sales processes (e.g., lead tracking, reporting)
  • Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
  • Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
Benefits:

We offer a comprehensive benefits package, including:

  • A value-driven, people-first company culture
  • A diverse team of colleagues from over 50 countries
  • Flexible working hours for a balanced professional and personal life
  • Numerous opportunities for personal and professional growth with internal and external training
  • A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)
About Us:

Blu Selection is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.



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