Customer Solutions Professional
4 semanas atrás
Blu Selection is a leading tech company empowering sales and marketing teams worldwide with innovative, user-friendly tools. With over 100,000 clients across 179 countries, our cloud-based software has become an essential part of daily work routines.
As a diverse team of over 850 employees from 50+ nationalities, we're proud to be one of Estonia's top tech companies. Our offices in Europe and the US serve as hubs for growth and innovation.
Job Title: Customer Solutions ExpertLocation: Lisbon, PortugalSalary:$45,000 - $60,000 per year (negotiable based on experience)
Job Description:We're looking for a talented Customer Solutions Expert to join our Lisbon office and provide exceptional support to German-speaking clients. As a key member of our support team, you'll be responsible for:
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborating with product management and engineering teams to stay up-to-date on the latest features
- Troubleshooting customer issues and providing suitable solutions
- Helping turn both new and existing customers into loyal users
To succeed in this role, you'll need:
- Fluency in German and English (additional languages like Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Basic knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
- Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
We offer a comprehensive benefits package, including:
- A value-driven, people-first company culture
- A diverse team of colleagues from over 50 countries
- Flexible working hours for a balanced professional and personal life
- Numerous opportunities for personal and professional growth with internal and external training
- A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)
Blu Selection is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.
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