Renewals Account Director

Há 7 dias


Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

Job Overview:

Cleverly Lda (Portugal) seeks an experienced Renewals Account Director to lead the renewal process and drive subscription growth. This role is responsible for assisting customers in aligning their subscription with their current and future service needs, while also identifying expansion opportunities.

Responsibilities:

  • Lead future subscription negotiation at the time of renewal, focusing on reducing current discount and expanding term length.
  • Properly qualify expansion opportunities.
  • Identify customers who are high risk leading to a potential churn or contraction.
  • Partner with Customer Success and Sales teams in building save plans for at risk customers.
  • Work with our Customer Success and Sales teams to provide feedback on the growing requirements of our customers.
  • Manage renewal process from start to finish for all assigned opportunities.
  • Manage SalesForce opportunities accurately and staying up to date.
  • Manage customer campaigns as assigned.
  • Mentor Associate Renewal Representatives.

Qualifications:

  • 3+ years experience in renewing and managing customer accounts.
  • Proficient level of English.
  • Fluent German essential.
  • Excellent phone presence and interpersonal skills.
  • Excellent verbal and written skills.
  • Results oriented.
  • Excellent time management skills.
  • Team Player.
  • Experience with Salesforce.com.
  • Articulate and professional.
  • Experience in negotiating SaaS contracts and pricing.

About Us:

Cleverly Lda (Portugal) believes in offering our people a fulfilling and inclusive experience. We're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. We are an AA/EEO/Veterans/Disabled employer.



  • Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    Company OverviewCleverly Lda (Portugal) is a leading provider of customer experience solutions. Our software is designed to bring calm to the chaotic world of customer service.Job DescriptionThe Renewal Account Manager will be responsible for assisting customers in aligning their subscription to their current and future service needs, in addition to Zendesk...

  • Renewals Account Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiro

    Renewals Account Manager - German SpeakingJob DescriptionJob DescriptionThe Renewal Account Manager (Lisbon, Portugal) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives. They will partner with Customer Success and Sales as a dedicated Zendesk team...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    About UsWe are not just a highly ambitious, large-scale technology company. We are a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Come join us if you want to help make a difference. We're looking for a Renewal Account Manager who can own and...

  • Renewals Account Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    Renewals Account Manager - German SpeakingJob DescriptionJob Description The Renewal Account Manager (Lisbon, Portugal) will be responsible for assisting Zendesk customers in aligning their subscription to their current and future service needs in addition to Zendesk initiatives.They will partner with Customer Success and Sales as a dedicated Zendesk team...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    OverviewCloudflare is a highly ambitious technology company with a soul. We're on a mission to help build a better Internet by protecting the free and open Internet. Our goal is to ensure that everyone has access to a reliable, secure, and fast Internet experience.We're looking for a skilled Renewal Account Manager who will partner with our Sales team to...

  • Account Director

    Há 7 dias


    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    We are seeking a highly skilled professional to join our team as an Account Director - Banking and Finance. In this role, you will be responsible for fostering and growing relationships with Tier 1 banks, ensuring they derive maximum value from our software solutions.As a key member of our team, you will work closely with stakeholders, including C-suite...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    Sr. Renewal Account Manager needed to lead enterprise customer renewals. Develop strategic partnerships and drive business value through ROI-focused conversations.You'll be responsible for commercial ownership of renewals, managing forecast accuracy, and navigating complex customer negotiations. Our ideal candidate has a proven track record in Inside/Field...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    .Senior Renewals Account Manager - Russian, French or German SpeakingHybridAbout UsAt Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    .Senior Renewals Account Manager - Russian, French or German Speaking1 week ago Be among the first 25 applicantsAbout UsAt Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to...


  • Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    Role OverviewCleverly Lda (Portugal) is seeking an experienced Renewal Account Manager to join our team. As a key member of our Renewals organisation, you will be responsible for assisting customers in aligning their subscription to their current and future service needs.Key Responsibilities:Partner with Customer Success and Sales teams to deliver excellent...


  • Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Compliance Renewal Manager to join our newly created Renewals organization. As a key member of our team, you will be responsible for cultivating relationships with key stakeholders within our customers, collaborating with Account Management and Customer Success to build comprehensive account plans,...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    **Job Description**About the RoleWe are seeking a highly skilled Senior Renewal Account Manager to join our team. As a key member of our sales team, you will be responsible for owning and maximizing renewal value of Cloudflare's largest Enterprise customers.You will use your strong business acumen and technical understanding to work alongside your account...


  • Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiro

    Transforming Tax ComplianceSovos, a global leader in tax compliance, is revolutionizing the industry by transforming it from a business requirement to a force for growth. As a Renewals Specialist, you will be part of our newly created Renewals organization, working closely with key stakeholders to cultivate relationships and drive successful renewals.About...


  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    Senior Renewals Account Manager - Russian, French or German Speaking1 week ago Be among the first 25 applicantsAbout UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to...


  • Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced SaaS Renewals Specialist to join our newly created Renewals organization. As a key member of our team, you will be responsible for cultivating relationships with key stakeholders within our customers, collaborating with Account Management and Customer Success to build comprehensive account plans,...

  • Renewals Account Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    .At Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.Cloudflare protects and accelerates any Internet application online without adding...

  • Renewals Account Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    .Get AI-powered advice on this job and more exclusive features.About UsAt Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.Cloudflare protects...

  • Renewal Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Pager Tempo inteiro

    .PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused teamAs a Renewal Manager, you...


  • Lisboa, Lisboa, Portugal Hirebridge Tempo inteiro

    About Us">Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. ">The Opportunity">We are seeking a highly skilled Renewals Manager to join...


  • Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiro

    Join Our TeamSovos is a leading provider of tax compliance solutions, dedicated to making a positive and lasting difference in everything we do. As a Renewals Specialist, you will play a critical role in driving successful renewals and cultivating strong relationships with our customers.About the Role:Cultivate relationships with key stakeholders within our...