Customer Success Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro
Unlock Hotel Potential

Empower our customers in the French market to maximise their RoomRaccoon experience. Guide them in discovering valuable upgrades, from premium services—such as automated customer upselling and entry-level revenue management—to seamless integrations with our marketplace of connectivity partners.

Key Responsibilities:

  • Identify upsell opportunities by understanding customers' evolving needs and objectives.
  • Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
  • Deliver demos of RaccoonPay and showcase additional benefits to interested hoteliers.
  • Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.
  • Proactively engage with hoteliers to understand their business goals, challenges, and objectives.
  • Conduct regular check-ins and reviews with customers to monitor progress and satisfaction levels.
  • Identify opportunities to optimise and enhance hoteliers' experiences based on feedback and usage patterns.
  • Provide training and educational resources to empower hoteliers to maximise our products.
  • Develop and execute strategies to proactively address customer concerns and mitigate churn risks.

Requirements:

  • 2+ years of work experience in a similar role
  • Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
  • Hotel sales or SaaS experience is advantageous
  • Strong problem-solving skills
  • Motivated by high-tech, fast-paced, entrepreneurial environments, with the ability to prioritise effectively
  • Self-driven and able to perform well under pressure
  • Enjoys working as part of a team
  • Organised with a keen eye for detail

RoomRaccoon Values:

  • Accountability
  • Clock Speed
  • Deals a Deal
  • Empower Another


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