Customer Success Manager
4 semanas atrás
Empower our customers in the French market to maximise their RoomRaccoon experience. Guide them in discovering valuable upgrades, from premium services—such as automated customer upselling and entry-level revenue management—to seamless integrations with our marketplace of connectivity partners.
Key Responsibilities:
- Identify upsell opportunities by understanding customers' evolving needs and objectives.
- Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
- Deliver demos of RaccoonPay and showcase additional benefits to interested hoteliers.
- Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.
- Proactively engage with hoteliers to understand their business goals, challenges, and objectives.
- Conduct regular check-ins and reviews with customers to monitor progress and satisfaction levels.
- Identify opportunities to optimise and enhance hoteliers' experiences based on feedback and usage patterns.
- Provide training and educational resources to empower hoteliers to maximise our products.
- Develop and execute strategies to proactively address customer concerns and mitigate churn risks.
Requirements:
- 2+ years of work experience in a similar role
- Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
- Hotel sales or SaaS experience is advantageous
- Strong problem-solving skills
- Motivated by high-tech, fast-paced, entrepreneurial environments, with the ability to prioritise effectively
- Self-driven and able to perform well under pressure
- Enjoys working as part of a team
- Organised with a keen eye for detail
RoomRaccoon Values:
- Accountability
- Clock Speed
- Deals a Deal
- Empower Another
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