German Customer Support Agent

Há 4 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About the Company
Our client is a global leader in customer service, recognized as an excellent company to work for and one of the best providers in Portugal. They have been honored by the Great Place to Work Institute and Exame Magazine.

Your Mission
As a customer support agent, you will provide top-notch service to clients while working with prestigious brands. Your key responsibilities include:

  • Answering inbound calls and inquiries;
  • Providing support and direction to customers;
  • Maintaining accurate data input on consumer inquiries;
  • Troubleshooting through open questions, support documents, and system training;
  • Offering recommendations for common problems or frequently asked questions;

Requirements
To succeed in this role, you will need:

  • Fluency in German (C2 Level or Native);
  • Good knowledge of English (B1 level);
  • A typing speed of 20 words per minute;
  • Availability to work in rotating shifts;
  • Good computer skills;
  • Previous experience or contact with clients;
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

Benefits
This opportunity includes:

  • Competitive salary: €25,000-€35,000 per annum (based on location and experience);
  • Meal vouchers;
  • A fixed-term, renewable employment contract;


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