Customer Support Specialist in Crypto Technology

3 semanas atrás


Lisboa, Lisboa, Portugal Supportyourapp Tempo inteiro

Are you passionate about providing top-notch support to customers? Do you have a knack for building long-lasting relationships and staying up-to-date with the latest technology trends?
Join our team at SupportYourApp as a Customer Support Consultant and enjoy the flexibility of working from home while mastering new skills and achieving challenging goals with our People First management approach.

**What You'll Be Doing:**
• Providing exceptional customer support via chats and emails
• Building positive and lasting relationships with customers
• Meeting team KPIs
• Staying current with cutting-edge technology
• Securing sensitive customer information
• Applying the latest customer happiness practices
• Maintaining knowledge of client products and services

Requirements:
• Native fluency in German and English (B2 level)
• At least 6 months of experience in customer support
• Proven track record of supporting customers via chats and emails
• Interest in cryptocurrency or stock exchange markets
• Experience with Salesforce or Zendesk
• Analytical and research skills
• Positive attitude and responsibility
• Personal laptop or computer (at least 8Gb RAM) and stable internet connection (50 Mbps download, 40 Mbps upload)

Preferred Qualifications:
• Background in Finance, Economics, or Mathematics

Benefits:
• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referrals
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation

We are looking for a highly skilled professional who is fluent in German and English and has experience in customer support. As a Customer Support Consultant, you will be responsible for providing exceptional customer support via chats and emails, building positive relationships with customers, and staying up-to-date with cutting-edge technology. If you're passionate about technology and have a knack for building strong relationships, we encourage you to apply. We offer a competitive salary, flexible schedule, and opportunities for growth and development.$60000 - $80000 per year, depending on experience and qualifications.



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