Customer Service Representative for Teleperformance
4 semanas atrás
Company Overview
">We are Teleperformance Portugal, one of the 25 best companies to work for in Europe. With over 12,000 employees from 111 nationalities, we provide services in 35 languages. Our multicultural team is highly skilled and deeply knowledgeable, offering integrated omnichannel solutions, cutting-edge technology, and the highest security standards.
">Job Description
">This Customer Service role involves handling user inquiries across various communication channels: voice, email, chat, and social media. You will be responsible for guiding users through account setup and login issues, troubleshooting streaming quality and content playback problems, providing app and device support, helping with account and payment issues, and assisting with subscription pauses or cancellations.
">Salary Information
">We estimate an annual salary between €20,000 and €28,000, depending on experience and qualifications. This compensation package includes a stable salary, career progression opportunities, investment in training and personal development, health insurance, and other benefits.
">Required Skills and Qualifications
">To succeed in this role, you will need native Norwegian language skills, fluency in English (B2 level mandatory), a high school diploma, excellent communication and interpersonal skills, and the ability to handle confidential information. Experience in customer service is preferred but not required.
">Benefits
">In addition to the salary and benefits mentioned above, our company offers a range of perks, including the possibility of working with leaders in various industries, initial flight expenses refund, annually complementary return flight to your home country (within Europe), free Portuguese language courses, sports activities, and organized events. We also have a Refer a Friend Program with attractive incentives and offer free medical appointments at the office, sports, and social responsibility activities.
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