Customer Service Representative

2 semanas atrás


Porto, Porto, Portugal Adidas Tempo inteiro

Job Title: Customer Service Representative - Sales Operations

Job Summary: We are seeking a highly skilled Customer Service Representative - Sales Operations to join our team. As a key member of our sales operations team, you will be responsible for providing customer service support to our customers in Italy market.

Responsibilities:

  • Assist in providing customer service support to all assigned customers in Italy market
  • Support communicating with customers via all relevant communication channels, providing information such as related to orders and articles
  • Compiling various order-related analyses at the request of customers or Sales
  • Managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control
  • Managing returns and claims
  • Monitoring credit-blocked orders and coordinating credit limit increases
  • Monitoring electronic receipts for errors and correcting these errors using the tools provided

Requirements:

  • 1-3 year's working experience in providing customer support in the field of customer service, sales or logistics
  • Advanced working knowledge of MS Office, SAP/CRM and Business Objects
  • Advanced command of English (written and spoken)
  • Fluency in Italian (written and spoken)


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