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Customer Support Specialist with Excellent Communication Skills
Há 1 mês
We are HCLTech, a global tech company home to 222,000+ people across 60 countries. Our diverse and creative workforce is passionate about raising the bar for excellence on a regular basis.
Role OverviewTo provide top-notch customer support, you will be responsible for:
- Responding to customer inquiries and resolving issues efficiently
- Working independently to meet productivity targets
- Developing your skills through self-learning or training programs
As a Customer Support Specialist, your key responsibilities will include:
- Interacting with customers via phone, email, or chat to resolve their queries
- Improving your skill level through self-development or nominating training programs
- Meeting quality scores, SLAs, and bringing innovation and process improvement
To succeed in this role, you will need:
- A graduate degree in any stream
- Good fluency in English and Norwegian language, both written and spoken
- A minimum of 1 year's experience in Customer Service or Technical Voice Support
You should possess:
- Team-oriented and situational awareness with the ability to understand the impacts of one's work
- Excellent critical and analytical thinking abilities
- High attention to detail and professionalism
- Proactive, self-motivated, and minimal supervision
As a valued member of our team, you can expect:
- A competitive salary: $65,000 - $80,000 per annum
- Private health and life insurance from day one
- Hybrid work module and meal allowance
- Equality and opportunity for all employees, regardless of their background or status
