Turkish Speaking Customer Support Specialist

4 semanas atrás


Braga, Braga, Portugal Tn Portugal Tempo inteiro

About the Role:

We are seeking a Turkish-speaking Ad Support Agent to join our team in Lisbon, Portugal. The successful candidate will provide exceptional customer support to small and medium-sized businesses, utilizing various communication channels.

Duties and Responsibilities:

  • Provide pre and post-sales support for all self-service products.
  • Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, and guiding users on the platform.
  • Identify trends and solve problems facing multiple SMB clients.

Requirements:

  • Native or fluent in Turkish, both oral and written. Fluent in English (at least B2 level).
  • Minimum 6 months experience in Customer service roles.
  • Knowledge of advertisement industry will be considered as an advantage.
  • Eligible to work in EU or Portuguese residency status.

Benefits:

  • 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours.
  • Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance.
  • Affordable accommodation provided by the employer.


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