Customer Service Representative

2 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro
Deliver Exceptional Customer Experiences

We are seeking a highly skilled and motivated French Customer Advisor to join our team in Porto, Portugal.

About the Role:

As a French Customer Advisor, you will be the voice of Bouygues Telecom, providing exceptional customer service to our clients. You will be responsible for answering incoming calls, guiding customers through their questions about subscriptions, billing, and technical troubleshooting. Your goal is to create smiles and provide personalized solutions with a smile, making every interaction enjoyable and memorable.

Responsibilities:

  • Be the Voice: Answer incoming calls from our amazing customers.
  • Create Smiles: Provide personalized solutions with a smile, making every interaction enjoyable and memorable.
  • Embody the Culture: Dive into the Bouygues Telecom spirit and share it with your colleagues every day.

Requirements:

  • Language Skills: French Native or Strong C2 proficiency.
  • Positive Attitude: No previous experience needed, just a can-do attitude and a willingness to learn.
  • Location, Location, Location: You must be living in Porto or within 30 km.

What's in it for You?

We offer a competitive salary package including a base salary of €930 (14 months) with total monthly earnings exceeding €1400. You'll also receive a guaranteed performance bonus of €100 for the first three months, plus additional bonuses based on your performance. Additionally, you'll enjoy daily perks such as a meal allowance of €9 per day and transportation reimbursement up to €40.

Your Work Schedule:

You'll work shifts from Monday to Saturday, with rotating shifts from 7 AM to 7 PM. We're committed to creating a fun work environment where you can thrive.



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