Global Customer Service Representative
2 semanas atrás
Job Summary: We are seeking a skilled Global Customer Service Representative to join our team in Braga, Portugal. This is an exciting opportunity to provide exceptional customer service and support to our clients in France.
About the Role:
This role involves delivering outstanding customer service through various channels, including phone, email, and chat. You will be responsible for assisting customers with inquiries regarding products and services, ensuring their needs are met efficiently. Accurate documentation of customer interactions and maintenance of updated records in our system are also key aspects of this position. Collaboration with team members to resolve issues and enhance overall customer satisfaction is essential. Staying informed about products and services to provide accurate information to customers is critical. Participating in ongoing training and team meetings to improve skills and knowledge is vital.
Requirements:
- Native proficiency in French.
- Strong communication and interpersonal skills.
- Previous experience in customer service is preferred.
- Ability to work independently and as part of a team.
- Excellent problem-solving skills and a customer-focused mindset.
- Familiarity with computer systems and customer management software.
Work Schedule: Our ideal candidate will work Monday to Saturday, 7:00 AM - 6:00 PM (Rotational shifts of 8 hours per day). This includes one fixed Sunday off and one rotational day off during the week.
Benefits:
- A competitive salary based on experience, estimated at €2,500 - €3,000 per month.
- A hybrid working model that offers flexibility between home and office.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.
- Additional perks and incentives.
We Offer: As a valued member of our team, you will have access to regular training sessions, performance evaluations, and opportunities for growth within the company. Our hybrid working model allows you to balance your personal and professional life effectively. If you are passionate about providing excellent customer service and have a strong passion for language, we encourage you to apply for this exciting opportunity.
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