Technical Solutions Expert

Há 7 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

**Job Overview**

We're seeking a highly skilled Technical Solutions Expert to join our team at Zendesk, Inc. This role is responsible for delivering exceptional customer service by providing technical solutions and support to our enterprise customers.

**Estimated Salary:** $120,000 - $180,000 per year, depending on location and experience.

**Key Responsibilities:**

  • Manage a portfolio of Managed Services customers, ensuring ongoing value and minimizing churn.
  • Maintain product expertise across the Zendesk product line.
  • Guide and educate customers to give them proactive assistance as they maintain and optimize their Zendesk products.
  • Delegate customer requests to colleagues globally while maintaining accountability for quality and timeliness of work.

**Requirements:

  • 5+ years of professional consulting or customer success experience, ideally in a customer-facing role.
  • Good understanding of support process and infrastructure.
  • Excellent instincts and ability to interface at Manager-Level with ease.
  • Fluency in German (both verbal and written) at an advanced level is required.
  • Empathy and a unique ability to understand customer needs.
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal.

**About Us**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

We are an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.


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