Customer Service Representative for Fashion Retail
4 semanas atrás
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for Fashion Retail. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Assist customers with their orders, including processing returns and exchanges.
- Identify and resolve customer complaints in a professional and courteous manner.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
Requirements:
- Native written and verbal communication skills in German.
- Good level of English, written and spoken.
- Excellent problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment and meet productivity standards.
- Strong customer service skills and a passion for delivering exceptional customer experiences.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
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