Customer Service Representative for Fashion Retail

4 semanas atrás


Braga, Braga, Portugal Teleperformance Portugal Tempo inteiro
Job Title: Customer Service For Pvh

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for Fashion Retail. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries via phone, email, and chat.
  • Assist customers with their orders, including processing returns and exchanges.
  • Identify and resolve customer complaints in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers.

Requirements:

  • Native written and verbal communication skills in German.
  • Good level of English, written and spoken.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Strong customer service skills and a passion for delivering exceptional customer experiences.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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