Customer Experience Representative for Social Media
Há 7 dias
About Teleperformance Portugal
">We are a leading provider of customer experience solutions, with over 12,000 employees from 111 nationalities. Our team provides services in 35 languages and is highly skilled and knowledgeable.
">About the Job
">As a Customer Experience Representative for Social Media, you will be responsible for providing support to high-level clients across multiple channels, including chat, email, and phone. You will also support and expand our self-serve advertising base for clients in the online and digital advertising domain.
">Key Responsibilities
">- ">
- Provide pre and post-sales support for all self-service products">
- Provide product and tool support to enhance clients' experience">
- Identify and solve problems technical bugs and ads' delivery issues">
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and identify areas where clients can improve usage of our solutions">
- Provide vital product insights and feedback from our customers to engineering">
Requirements
">To be successful in this role, you will need:
">- ">
- Native level written and verbal communication skills in Arabic">
- Good knowledge of English (B2 level) required">
- Good analytic skills and logical thinking">
- Proactive and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform">
- Ability to multitask and work under pressure">
- Availability Monday to Sunday, including rotating weekends">
Benefits
">We offer a competitive salary of approximately €25,000 per year, plus benefits such as health insurance, possibility of cooperation with leaders in various industries, stable work and career progression, investment in training and personal development, possibility to live in one of our apartments, annually complementary return flight to your home country (within Europe), free Portuguese language courses, sport activities and organized events, monthly and quarterly bonus.
">About Us
">Teleperformance Portugal is one of the 25 best companies to work for in Europe, recognized by Great Place to Work Institute. We are a multicultural team that values diversity and inclusion.
">How to Apply
">If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please upload your CV and cover letter to our website.
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