Customer Experience Representative for Social Media Platforms

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Company Overview

Teleperformance Portugal is a leading provider of customer experience solutions, with over 12,000 employees from 111 nationalities. We offer services in 35 languages and have a wide range of integrated omnichannel solutions.

Job Summary

We are seeking an Arabic-speaking Customer Experience Representative to join our team. The successful candidate will be responsible for providing support to high-level clients across multiple channels, including chat, email, and phone. This is a great opportunity to work with a global brand and contribute to their business growth.

Key Responsibilities:

  • Provide exceptional support to clients via various communication channels;
  • Expand the self-serve advertising base for clients in the online and digital advertising domain;
  • Offer pre and post-sales support for all self-service products;
  • Identify and solve technical bugs and ads' delivery issues;
  • Resolve customer issues in a timely manner and communicate progress to clients;
  • Contribute valuable product insights and feedback to engineering teams;

Requirements:

  • Native level written and verbal communication skills in Arabic;
  • Good knowledge of English (B2 level) required;
  • Strong analytical skills and logical thinking;
  • Proactive and quick learner with ability to adapt to evolving needs;
  • Ability to multitask and work under pressure;
  • Availability to work Monday to Sunday, including rotating weekends;

Benefits:

  • Possibility of cooperation with industry leaders;
  • Stable work and career progression opportunities;
  • Investment in training and personal development;
  • Health Insurance since day one in the company;
  • Option to live in one of our apartments;
  • Annually complimentary return flight to your home country within Europe;
  • Free language courses and sport activities;
  • Monthly and Quarterly Bonus.

Estimated Salary: €22,500 - €28,000 per year



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