Customer Support Specialist
3 semanas atrás
At RoomRaccoon, we're redefining hotel operations with our all-in-one hotel management system. We're seeking a highly skilled Customer Support Consultant to join our global team.
Key Responsibilities:- Provide exceptional customer service via email, phone, and online discussion forums.
- Deliver world-class customer experience by listening to hoteliers and being responsive to their needs.
- Assess queries and escalate to internal teams as needed, following pre-defined processes and channels.
- Meet daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention.
- Fluency in German and English.
- 2+ years' experience in a service-oriented, technical, or customer support role.
- Hotel or hospitality experience is advantageous.
- Excellent interpersonal skills and technical proficiency in working with different systems.
- Equity and formal training budget allowance.
- Annual hotel allowance and birthday and Xmas vouchers.
We're a diverse team of 110 professionals, spread across 5 offices worldwide, serving 2000+ clients across Europe, USA, and Africa. If you're passionate about delivering exceptional customer service and have a strong background in customer support, we'd love to hear from you.
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German Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro{"h1": "German-Speaking Customer Support Specialist", "p": "We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in German, ensuring their issues are resolved...
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German Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroJob Title: German Language Customer Support SpecialistJob Summary: We are seeking a highly skilled German language customer support specialist to join our team at Software & Support Media Gmbh. The successful candidate will be responsible for providing exceptional customer support to our clients in Germany and Austria.Key Responsibilities:Communicate with...
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German Language Customer Support Specialist
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Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroJob Title: German-Speaking Customer Support SpecialistSoftware & Support Media Gmbh is seeking a highly skilled German-speaking Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key...
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French-Speaking Customer Support Specialist
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French Language Customer Support Specialist
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Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroJob Title: French-Speaking Customer Support SpecialistUmbrella Functional Consulting & Support Team is seeking a highly skilled French-speaking Customer Support Specialist to join our team in Lisbon, Portugal.About the Role:We are looking for a resourceful and stress-resilient individual with excellent writing and verbal communication skills to provide...
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