Customer Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro
Customer Support Consultant

At RoomRaccoon, we're redefining hotel operations with our all-in-one hotel management system. We're seeking a highly skilled Customer Support Consultant to join our global team.

Key Responsibilities:
  • Provide exceptional customer service via email, phone, and online discussion forums.
  • Deliver world-class customer experience by listening to hoteliers and being responsive to their needs.
  • Assess queries and escalate to internal teams as needed, following pre-defined processes and channels.
  • Meet daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention.
Requirements:
  • Fluency in German and English.
  • 2+ years' experience in a service-oriented, technical, or customer support role.
  • Hotel or hospitality experience is advantageous.
  • Excellent interpersonal skills and technical proficiency in working with different systems.
What We Offer:
  • Equity and formal training budget allowance.
  • Annual hotel allowance and birthday and Xmas vouchers.

We're a diverse team of 110 professionals, spread across 5 offices worldwide, serving 2000+ clients across Europe, USA, and Africa. If you're passionate about delivering exceptional customer service and have a strong background in customer support, we'd love to hear from you.



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