Quality Assurance Specialist with Japanese Language Expertise
Há 7 dias
About the Role
David Kennedy Recruitment is partnering with a leading tech BPO company to find a skilled Quality Assurance Analyst for their contact center teams in Lisbon, Portugal. As an expert in quality standards, you will assess diverse content types, including audio, video, text, and photos, and provide thorough written explanations to support your ratings.
Main Responsibilities
• Act as the go-to person for quality guidelines, ensuring adherence and consistency across all tasks
• Review and rate various content types, following task guidelines
• Provide detailed written explanations to support your ratings and enhance overall rater quality
• Participate in calibration sessions with the team and stakeholders, following the direction of the team lead
• Conduct peer audits as part of the quality process and assist in training initiatives when needed
• Collaborate with team members to share insights and best practices, driving continuous improvement
• Manage multiple assignments independently, balancing various tasks with minimal guidance
• Assist the team lead or manager during the interview process for future hires
• Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact
• Work concurrently on multiple customer projects, consistently meeting or exceeding client expectations.
Requirements
• Native / fluent in Japanese both verbal and written
• Fluent in English (minimum B2 level)
• Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
• University degree would be an advantage but is not required
• Computer literate, comfortable using G Suite, particularly Google Sheets
• Highly detail-oriented with a rigorous and analytical approach
• Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner
• Willingness / ability to work flexible shifts
• Strong sense of logic and sound decision-making abilities
Salary and Benefits
The estimated salary for this role is €
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