Quality Assurance Specialist with Japanese Expertise
4 semanas atrás
About the Role
David Kennedy Recruitment is partnering with a renowned tech BPO company to find a Quality Analyst for their contact center teams in Lisbon, Portugal.
The primary objective of this position is to serve as an expert in quality standards. This involves assessing various content types such as audio, video, text, and photos, assigning ratings based on predetermined options, and providing thorough, written explanations to support these ratings.
Main Responsibilities
- Act as the go-to person for quality guidelines, ensuring adherence and consistency across all tasks.
- Review and rate diverse content types, including audio, video, text, and photos, in line with task guidelines.
- Provide detailed, written justifications for your ratings to enhance overall rater quality.
- Participate in calibration sessions with the team and stakeholders, following the direction of the team lead.
- Conduct peer audits as part of the quality process and assist in training initiatives when needed.
- Collaborate with team members to share insights and best practices, driving continuous improvement.
- Manage multiple assignments independently, balancing various tasks with minimal guidance.
- Assist the team lead or manager during the interview process for future hires.
- E nsure that all tasks meet key performance indicators (KPIs) to prevent any business impact.
- Work concurrently on multiple customer projects, consistently meeting or exceeding client expectations.
Requirements
- Native / fluent in Japanese both verbally and in writing. Fluent in English (minimum B2 level).
- Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal).
- University degree would be an advantage but is not required.
- Computer literate & being comfortable using G Suite, particularly Google Sheets.
- Highly detail-oriented with a rigorous and analytical approach.
- Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner.
- Willingness / ability to work flexible shifts. Strong sense of logic and sound decision-making abilities.
What We Offer
- Lunch vouchers 7.63 EUR per day.
- 100 EUR transportation allowance or company shuttle.
- Health and dental insurance.
- Above-average base salary ( estimated: €42,000 - €50,000 per year).
- Dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
The estimated salary range is based on the location, industry standards, and the level of experience required for the role.
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