Japanese Quality Assurance Specialist with High Salary and Benefits

Há 7 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Buscojobs Portugal is partnering with a leading tech company to find a highly skilled Japanese Quality Assurance Specialist for their contact center teams. This role involves assessing various content types such as audio, video, text, and photos, assigning ratings based on predetermined options, and justifying these ratings in writing. The main goal is to refine the quality of assessments over time.

**Job Summary:**

We are seeking an experienced Quality Assurance Specialist who can work independently, manage multiple assignments, and balance various tasks with minimal guidance. The successful candidate will be fluent in Japanese (both verbal and written) and have a strong command of English (minimum B2 level). They should also be able to take on a job in Portugal without any legal support (EU citizenship or residence card).

**Key Responsibilities:**

  • Review and rate diverse content types, including audio, video, text, and photos, in line with task guidelines
  • Provide thorough, written explanations to support your ratings and enhance overall rater quality
  • Participate in calibration sessions with the team and stakeholders, following the direction of the team lead
  • Conduct peer audits as part of the quality process and assist in training initiatives when needed
  • Collaborate with team members to share insights and best practices, driving continuous improvement

**Requirements:**

  • Native / fluent in Japanese both verbal and written
  • Fluent in English (minimum B2 level)
  • Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
  • University degree would be an advantage but is not required
  • Computer literate being comfortable using G Suite, particularly Google Sheets
  • Highly detail-oriented with a rigorous and analytical approach

**Benefits and Offer:**

  • Above-average base salary (x 14 months): €58,500 per year
  • Lunch vouchers: €7.63 per day
  • 100 EUR transportation allowance or company shuttle
  • Health and dental insurance
  • Dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential

**Work Schedule and Environment:**

The Quality Assurance Specialist will work in a fast-paced contact center environment with a dynamic and creative team. The work schedule includes shift rotation, Monday to Friday, 08:00 AM to 8:00 PM, with 40 hours of work per week (2 days off).



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