Senior Customer Experience Specialist
2 semanas atrás
Job Description
As a Senior Customer Experience Specialist, you will play a key role in delivering exceptional customer service and support to our clients in the Oil & Gas industry. Your primary responsibility will be to act as a single point of contact for customers, providing timely and effective solutions to their queries and concerns.
Key Responsibilities:
- Attend to customer calls, emails, and chat inquiries in a prompt and professional manner.
- Coordinate with internal teams such as Order Management, Collections, Dispute, and Cash Application to resolve customer issues efficiently.
- Adhere to agreed-upon metrics for performance, accuracy, and queue management.
- Report daily performance and update all relevant performance logs.
Requirements:
- Graduate or Master's degree in any field, preferably Finance or Accounting.
- Minimum 3-4 years of experience in a similar role, with expertise in O2C processes.
- Dutch language proficiency: C1 level or native fluency required. English language proficiency: B2 level independent user required.
Preferred Skills:
- Experience with SAP, including invoicing, contracts, and workflows.
- Familiarity with Siebel CRM is a plus.
- Strong MS Office skills, with an emphasis on Excel, Word, and PowerPoint.
Benefits:
- Competitive salary: €45,000 - €60,000 per annum, depending on experience.
- Career progression opportunities within a dynamic and growing organization.
- Well-rounded health and life insurance packages.
- On-site gym facilities, including indoor pool access, fitness classes, and a football pitch.
- Temporary work-from-home solution, with equipment provided.
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