Senior Customer Experience Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Job Description

As a Senior Customer Experience Specialist, you will play a key role in delivering exceptional customer service and support to our clients in the Oil & Gas industry. Your primary responsibility will be to act as a single point of contact for customers, providing timely and effective solutions to their queries and concerns.

Key Responsibilities:

  • Attend to customer calls, emails, and chat inquiries in a prompt and professional manner.
  • Coordinate with internal teams such as Order Management, Collections, Dispute, and Cash Application to resolve customer issues efficiently.
  • Adhere to agreed-upon metrics for performance, accuracy, and queue management.
  • Report daily performance and update all relevant performance logs.

Requirements:

  • Graduate or Master's degree in any field, preferably Finance or Accounting.
  • Minimum 3-4 years of experience in a similar role, with expertise in O2C processes.
  • Dutch language proficiency: C1 level or native fluency required. English language proficiency: B2 level independent user required.

Preferred Skills:

  • Experience with SAP, including invoicing, contracts, and workflows.
  • Familiarity with Siebel CRM is a plus.
  • Strong MS Office skills, with an emphasis on Excel, Word, and PowerPoint.

Benefits:

  • Competitive salary: €45,000 - €60,000 per annum, depending on experience.
  • Career progression opportunities within a dynamic and growing organization.
  • Well-rounded health and life insurance packages.
  • On-site gym facilities, including indoor pool access, fitness classes, and a football pitch.
  • Temporary work-from-home solution, with equipment provided.


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