Technical Support Specialist L1

3 semanas atrás


Lisboa, Lisboa, Portugal Planet Tempo inteiro

Job Title: Technical Support Specialist L1

Job Summary:

We are seeking a Technical Support Specialist L1 to provide turnkey support to our customers on the Planet Hoist Network. As a Technical Support Specialist, you will be responsible for delivering content to end users, providing Level 1 support via phone, email, or tickets, and analyzing data to determine root causes of problems.

Key Responsibilities:

  • Deliver content to end users in an appropriate manner, focused on meeting contracted customers' SLAs and KPIs.
  • Provide Level 1 support via phone, email, tickets, or other needed methods on Hoist/Planet managed solutions.
  • Analyze data to determine root causes of problems and resolve them remotely.
  • Maintain system capabilities by testing existing equipment and programs.
  • Carry out screen-sharing to help customers get set up and operational.
  • Empower customers by promoting the Knowledge base and self-service.
  • Configure security, operational, and access settings/permissions for groups or individuals.

About Us:

Planet is a technology company transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere.



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