Customer Service Representative

2 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Unlock Your Potential in Customer Service

We are seeking a highly skilled and multilingual Customer Support Advisor to join our dynamic team at Cross Border Talents. As a key member of our global customer service team, you will be responsible for delivering exceptional support to clients of a prominent financial institution.

Key Responsibilities:

  • Manage Inquiries: Effectively handle customer inquiries via calls, chat, and email, providing timely and accurate solutions to their queries.
  • Product Information: Clearly explain product features and marketing promotions to customers, ensuring they have a seamless experience.
  • Client Support: Provide ongoing support to clients, managing card services, appointments, and client inquiries with professionalism and courtesy.
  • Marketing Campaigns: Contribute to the success of marketing campaigns by assisting with customer engagement and support.

What We Offer:

  • Performance Bonuses: Earn performance and language bonuses for meeting and exceeding targets.
  • Relocation Package: Enjoy up to €700 relocation reimbursement and 4 weeks of hotel stay to support your relocation to Portugal.
  • Career Progression: Take advantage of career progression opportunities within a leading organization, with a focus on continuous growth and development.

Requirements:

  • Language Skills: Fluency in German (C2) and English (B2) is essential for this role.
  • Authorization: Be authorized to work in Portugal and available to start immediately.

About Us:

At Cross Border Talents, we are committed to delivering exceptional customer service solutions that exceed our clients' expectations. Join our global team and be part of a vibrant and collaborative environment where you can make a real impact.



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