Digital Entertainment Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Company Overview

At Blu Selection, we strive to deliver exceptional experiences for our clients' customers. Our team is dedicated to providing innovative solutions and expert support.

Salary:

We offer a competitive salary of €1,070 per month, which includes a tech bonus of €50, a language bonus of €200, and a performance bonus of €120. Additionally, you will receive a loyalty bonus of €300 every three months.

Job Description

As a Technical Support Agent, you will play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand. Your main responsibilities will include investigating complex cases, providing timely resolutions, and ensuring customer satisfaction while adhering to company policies and standards.

Your tasks will involve:

  • Addressing escalated customer inquiries, complaints, and technical issues related to products and services.
  • Conducting thorough investigations into escalated cases, analyzing data, and identifying root causes for appropriate solutions.
  • Communicating with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
  • Making informed decisions based on company policies, product knowledge, and customer needs.

Required Skills and Qualifications

To succeed in this role, you must have native-level proficiency in German and a minimum C1 level of English. You should also possess a valid Portuguese work permit and be willing to relocate to Lisbon for an international career and life experience.

Benefits

Our company offers a comprehensive benefits package, including:

  • Health insurance coverage after six months.
  • Paid professional training.
  • Employee discounts.
  • A fun and engaging company-wide initiative with an excellent work culture.
  • Reimbursement for travel tickets up to €200.
  • Accommodation support customized to your needs and budget.


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