Digital Entertainment Support Specialist
3 semanas atrás
Company Overview
At Blu Selection, we strive to deliver exceptional experiences for our clients' customers. Our team is dedicated to providing innovative solutions and expert support.
Salary:
We offer a competitive salary of €1,070 per month, which includes a tech bonus of €50, a language bonus of €200, and a performance bonus of €120. Additionally, you will receive a loyalty bonus of €300 every three months.
Job Description
As a Technical Support Agent, you will play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand. Your main responsibilities will include investigating complex cases, providing timely resolutions, and ensuring customer satisfaction while adhering to company policies and standards.
Your tasks will involve:
- Addressing escalated customer inquiries, complaints, and technical issues related to products and services.
- Conducting thorough investigations into escalated cases, analyzing data, and identifying root causes for appropriate solutions.
- Communicating with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
- Making informed decisions based on company policies, product knowledge, and customer needs.
Required Skills and Qualifications
To succeed in this role, you must have native-level proficiency in German and a minimum C1 level of English. You should also possess a valid Portuguese work permit and be willing to relocate to Lisbon for an international career and life experience.
Benefits
Our company offers a comprehensive benefits package, including:
- Health insurance coverage after six months.
- Paid professional training.
- Employee discounts.
- A fun and engaging company-wide initiative with an excellent work culture.
- Reimbursement for travel tickets up to €200.
- Accommodation support customized to your needs and budget.
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