Fashion Industry Wholesale Customer Support Specialist
2 semanas atrás
As a French-speaking Wholesale Customer Service Representative, you will be part of our team at Language Matters in central London. We are looking for an individual with previous experience in providing high-volume wholesale customer support services.
About the Role:- You will be responsible for being the first point of contact for clients' queries, answering calls and emails in a timely and professional manner while utilizing your French language skills.
- You will deal proactively with returns and exchange issues, process and track orders, and work alongside the sales team and other departments as required.
- You will maintain knowledge of products and keep up to date with new products and promotions.
- Fluency in French and English is essential, both written and spoken.
- Solid experience providing wholesale customer support services in a product support and/or order dispatch environment is a must.
- Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement.
- Previous experience dealing with wholesale clients and B2B customers is essential.
- Knowledge of Microsoft programs, particularly Excel VLOOKUP and Pivot tables, is desirable.
- An interest in fashion, luxury, or the retail industry is desirable.
- Strong communication skills and the ability to work in a fast-paced environment dealing with a high volume of orders are necessary.
A competitive estimated salary of £35,000 - £45,000 per year, based on experience, and the opportunity to work in a dynamic multilingual team in central London.
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