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Senior Enterprise Solutions Manager

Há 7 dias

Lisboa, Lisboa, Portugal Flashpoint Venture Capital Group Tempo inteiro

At Flashpoint Venture Capital Group, we're redefining the future of multilingual AI. As an Enterprise Customer Success Manager, you'll play a pivotal role in driving our clients' success with our cutting-edge platform.

About the Role:

You will be responsible for managing a portfolio of top-tier enterprise clients, serving as their primary point of contact and strategic advisor. Your key objectives include:

  • Developing and maintaining strong customer relationships to drive adoption and retention.
  • Partnering with clients to establish business outcomes, milestones, and success metrics.
  • Managing client accounts to ensure product adoption, revenue growth, and high renewal rates.

As a proactive and driven self-starter, you'll leverage your exceptional problem-solving skills and negotiation abilities to resolve customer issues efficiently. Additionally, you'll work closely with cross-functional teams to identify new features or improvements that meet our clients' evolving needs.

Requirements:

To succeed in this role, you'll need:

  • A minimum of 3-5 years of experience in client-facing roles within SaaS or technology-related fields, preferably in Customer Success.
  • A proven track record of working with large-scale enterprises or high-value clients.
  • A growth mindset, ready to expand your technical and business acumen continuously.
  • Excellent verbal and written communication skills, with the ability to manage communication with various stakeholders.
  • Exceptional problem-solving and negotiation skills.

We're looking for a motivated individual who thrives in a dynamic environment, is adaptable, and can navigate ambiguity effectively. If you're passionate about delivering exceptional customer experiences and contributing to the growth of our clients' businesses, we'd love to hear from you