Customer Service Representative
Há 4 dias
David Kennedy Recruitment Ltd is seeking a skilled Customer Service Representative to join their team in Porto, Portugal. As a German Language Support Specialist, you will provide exceptional customer support to German-speaking clients via phone, email, chat, and social media channels. Your primary responsibility will be to support merchants with all questions and inquiries about our product and service, ensuring a high level of customer satisfaction. To excel in this role, you will need to be fluent in German (C2 level) and have a strong understanding of our product and service expertise. Additionally, you will need to be able to listen actively, identify, and explain solutions with clarity, and have excellent communication skills. If you are a team player with a customer-centric approach, we encourage you to apply for this exciting opportunity.
Key Responsibilities:- Provide exceptional customer support to German-speaking clients
- Support merchants with all questions and inquiries about our product and service
- Actively work on the optimization of all processes related to our customers
- Closely work with other departments, such as Sales and Marketing
- Native/fluent in German (C2 level)
- Fluent in English (minimum B2 level)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- A dynamic and creative team with a positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential
- Training and development opportunities
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