Senior Business Relationship Manager
3 semanas atrás
Role Overview
We are seeking an experienced Senior Business Relationship Manager to drive customer value and satisfaction through our Customer Success program. This role will be responsible for collaborating with cross-functional teams to develop strong customer relationships, ensuring customers realize maximum value from their investment.
Job Responsibilities
- Engage with customers/partners to foster growth and long-term relationships using our Customer Success program.
- Collaborate with Sales and Channel teams to understand business relationships between clients and ensure growth attainment and increased footprint.
- Work within established relationships to ensure customer satisfaction and success of accounts enrolled in the program.
- Develop and maintain long-term relationships with customers and internal stakeholders.
- Effectively communicate technical issues and customer service inquiries with third parties such as partners and customers.
Requirements and Qualifications
- 2+ years of experience in customer success, account management, or related roles.
- Experience working with/exposure to Meraki technologies.
- Understanding of basic networking technologies (e.g., VPNs, DNS, IP addressing, firewalls) and their impact on SaaS/cloud-based solutions.
- Fluency in English (written and spoken) is required.
- Experience presenting to and working with high-level management in customer businesses.
Salary Information
The estimated annual salary for this role is around $120,000-$180,000 depending on location and experience.
About Cisco
Cisco connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.
Why Join Cisco?
We're challenging the status quo with the power of diversity, inclusion, and collaboration. By connecting different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
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