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Customer Service Representative EIMEA

2 meses atrás

Porto, Porto, Portugal H.B. Fuller Tempo inteiro

About H.B. Fuller

H.B. Fuller is the largest pureplay adhesives company in the world, with a history dating back to 1887. Our innovative, functional coatings, adhesives, and sealants enhance the quality, safety, and performance of products people use every day.

We have a revenue of $3.5 billion and operate across more than 30 market segments in over 140 countries. Our mission to Connect What Matters is brought to life by our global team members who collaborate with customers to develop highly specified solutions that enable them to bring world-changing innovations to their end markets.

Job Overview

The Customer Service Representative EIMEA acts as a single point of contact for customers, ensuring all day-to-day customer-related activities are dealt with in a courteous, accurate, and timely manner. This role maintains and increases customer loyalty by building relationships.

Key Responsibilities

  • Manage all aspects of the order cycle, including entry, maintenance, confirmation, and follow-up, to ensure customer satisfaction and a hassle-free interface.
  • Communicate changes that may affect orders to customers.
  • Administer SAP, updating customer master data, CoA, invoice queries, and customer complaints in a timely manner.
  • Liaise with Finance, Logistics, SC, and Sales teams to ensure on-time-in-full delivery to customers.
  • Work proactively to achieve local SHE objectives while adhering to regulations.
  • Control consignment stocks and complete customer portals where necessary.

Requirements

  • 0-2 years' experience
  • High school degree or commercial education
  • Fluency in written and spoken English and/or at least one other major language (German, French, Spanish, Italian, Polish)

Preferred Qualifications

  • Strong computer competency with high MS Office proficiency
  • Customer orientation and ability to adapt/respond to different characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong problem-solving skills

Estimated Salary: $45,000 - $60,000 per year