Professional Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal airbus Tempo inteiro

We are looking for a Professional Support Specialist to join Airbus in our GBS, providing support to customers and the FISH platform for several Airbus subsidiaries and regions worldwide.

Main Responsibilities:

  • Manage help desk software or ticket system and maintain it up-to-date;
  • Perform basic remote functional troubleshooting to identify easy root cause analysis;
  • Stay up-to-date with updates related to the given product and be able to explain some high-level features in regards to the tool version;
  • Research questions on available resources (FAQ manual);
  • Direct customers to the right available user guide/support when relevant;
  • Delegate any other topics to the second level of support.

Requirements:

  • Fluent level of English;
  • 1-3 years of experience;
  • Strong customer orientation mindset;
  • Knowledge of EHS regulations and compliance;
  • Ability for structured working;
  • Strong team player with the ability to support and accompany change;
  • Capacity to improve and understand the big picture and end vision;
  • French &/or Spanish &/or German languages would be an asset.

Salary Range: €40,000 - €60,000 per annum depending on qualifications and experience.

Benefits:

  • Diverse career opportunities within Airbus European core countries or in other regions around the world;
  • A hybrid working model, allowing you to combine onsite and offsite work;
  • A modern office, well connected to public transportation;
  • A motivated and fun crew to grow and build and shape the GBS together;
  • An intense and exciting onboarding experience.

This role requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth.


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