Professional Support Specialist
2 semanas atrás
We are looking for a Professional Support Specialist to join Airbus in our GBS, providing support to customers and the FISH platform for several Airbus subsidiaries and regions worldwide.
Main Responsibilities:
- Manage help desk software or ticket system and maintain it up-to-date;
- Perform basic remote functional troubleshooting to identify easy root cause analysis;
- Stay up-to-date with updates related to the given product and be able to explain some high-level features in regards to the tool version;
- Research questions on available resources (FAQ manual);
- Direct customers to the right available user guide/support when relevant;
- Delegate any other topics to the second level of support.
Requirements:
- Fluent level of English;
- 1-3 years of experience;
- Strong customer orientation mindset;
- Knowledge of EHS regulations and compliance;
- Ability for structured working;
- Strong team player with the ability to support and accompany change;
- Capacity to improve and understand the big picture and end vision;
- French &/or Spanish &/or German languages would be an asset.
Salary Range: €40,000 - €60,000 per annum depending on qualifications and experience.
Benefits:
- Diverse career opportunities within Airbus European core countries or in other regions around the world;
- A hybrid working model, allowing you to combine onsite and offsite work;
- A modern office, well connected to public transportation;
- A motivated and fun crew to grow and build and shape the GBS together;
- An intense and exciting onboarding experience.
This role requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth.
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