Customer Service Representative
4 semanas atrás
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Webhelp France. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide technical support and troubleshooting for hardware and software issues.
- Guide customers through the setup and usage of mobile point-of-sale systems.
- Assist customers with inquiries and resolve issues in a timely and professional manner.
- Contribute to creating brand engagement for our clients.
- High level of German (written and oral) and fluent in English (B2).
- Familiarity with smart electronic devices.
- Proficient PC skills.
- Excellent communication skills (ability to communicate technical issues in non-technical terms).
- Ability to operate in high-pressure situations.
- Full-time contract with competitive salary and performance bonus.
- Central location in Porto, Portugal.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project.
- Career development programs, specialized courses, and language classes.
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