Enterprise Engagement Manager for Cloud Application Services

Há 2 dias


Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

SAP Se is seeking an Enterprise Engagement Manager to join our Cloud Application Services team in EMEA/MEE. This role will play a crucial part in driving customer engagement, promoting service excellence, and supporting the upselling of SAP's products and services.

About the Role

The successful candidate will be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality. They will point out opportunities for optimization, innovation, adoption, and improvement to customers, drive customer engagement, and support the up-selling of SAP's products and services.

Key Responsibilities
  • Ensure the successful execution of the CAS engagement
  • Collaborate closely with other SAP stakeholders
  • Be the central role in orchestrating communication end-to-end
  • Oversee and lead the entire CAS customer lifecycle, including transition, stabilization, operations, and offboarding
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in IT & Business Management, Engineering, or a related field
  • 3+ years of experience in customer account services, relationship management, or a similar role
  • 5+ years of hands-on experience in at least one SAP Solution Area (e.g., S/4 Hana – FI, MM, SuccessFactors, BTP)
  • 3+ years of experience in leading (global) teams as a project manager
  • Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
  • Excellent documentation, communication, facilitation, and interpersonal skills
  • Strong problem-solving capabilities in complex environments
  • Strong customer orientation, result-driven, and execution focus
  • English is a must
Estimated Salary Range

We offer a highly competitive salary range of €80,000 - €120,000 per annum, depending on experience.

About SAP Se

SAP Se is proud to be an equal opportunity workplace and is an affirmative action employer. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.



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