Customer Support Specialist

Há 18 horas


Lisboa, Lisboa, Portugal Flutter Entertainment Plc Tempo inteiro

We are seeking a Customer Support Specialist to join our team in Sofia, Bulgaria. This is an exciting opportunity for the right candidate to be part of a dynamic and growing company like Flutter Entertainment Plc.

The estimated salary for this role is approximately £25,000-£35,000 per year, depending on experience. We offer a comprehensive benefits package, including 30 days paid leave, health and dental insurance, personal life insurance, disability coverage, and more.

Job Description:

This role involves providing exceptional customer support via messaging service tools and ticketing systems. You will be responsible for informing players of promotions, regulation changes, and requirements, as well as providing fast, accurate, and friendly responses to customer queries.

You will work closely with the team to ensure seamless communication and collaboration. As a Customer Support Specialist, you will be expected to stay up-to-date with all PokerStars Guidelines, Policies, and Procedures.

Key Responsibilities:

  • Liaise directly with customers via messaging service tools and occasionally via ticketing systems
  • Inform players of upcoming promotions, regulation changes, and requirements
  • Provide fast, accurate, and friendly responses to customer queries
  • Stay fully up-to-date with all PokerStars Guidelines, Policies, and Procedures

Requirements:

To be successful in this role, you will need to have excellent verbal and written communication skills in English. Previous experience in a customer-facing role is not required, but any relevant experience or interest in customer support, online gaming, or online payment processing would be considered an advantage.

Benefits:

  • Competitive salary: £25,000-£35,000 per year
  • Comprehensive benefits package, including 30 days paid leave, health and dental insurance, personal life insurance, disability coverage, and more
  • Opportunities for career growth and development within a dynamic and growing company
  • A fun and supportive work environment


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