Account Manager, Eats, Portugal

1 semana atrás

Lisboa, Lisboa, Portugal Uber Tempo inteiro

About the Role

We're looking for a highly motivated, relationship-driven SMB Account Manager to help grow and retain a key portfolio of restaurant partners across Spain. You'll be at the center of helping our partners thrive on the Uber Eats platform-driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.

What You'll Do

  • Own a high-value book of business: Manage a portfolio of SMB restaurants, focusing on retention, revenue growth, and client satisfaction.
  • Drive growth through consultative strategy: Develop account plans, uncover upsell and cross-sell opportunities, and support product adoption and location expansion.
  • Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
  • Be the go-to expert for your partners: Serve as the trusted advisor-resolving conflicts, providing platform insights, and guiding partners toward business excellence.
  • Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
  • Turn feedback into action: Synthesize partner insights into recommendations that influence Uber's product and commercial roadmap.

What You Will Need

  • 3-5 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership)
  • Demonstrated ability to drive commercial success across the full sales lifecycle-from identifying opportunities to retaining and expanding accounts
  • Proven track record of building strong client relationships and delivering measurable impact
  • Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights
  • Excellent communication and interpersonal skills with a knack for navigating complex conversations and aligning stakeholders
  • Self-starter mindset with the ability to thrive in a fast-paced, high-growth environment
  • Comfortable with CRM tools (Salesforce preferred) and Google Workspace
  • Native Portuguese and fluent in english

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