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Senior Travel Customer Advisor – B2B- Italian Speaker – Remote
2 semanas atrás
SpotOn TAFull TimeHybrid Mode, Lisboa, Lisbon, Portugal, Portugal, Remote, Work at HomeOctober 21, 2025 - March 30, 2026 BPO - Business Process Outsourcing - Customer Service - Multilingual - Shared Services Center - Call Center - Shared Services Center - Customer Service - Travel
*** This Job Opportunity is only offered for candidates living and eligible to work in Portugal.
Salary: Kindly Share with us your salary expectations.
Client: Travel Management Company.
Remote – Portugal or Hybrid – Lisbon
Job Description
As a Senior Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.
Detailed Duties and Responsibilities
- Build meaningful relationships across global teams.
- Solve issues with any travel or tech-related help they may require, ranging from standard platform queries to last-minute emergency travel situations.
- Meet and exceed KPIs.
- Assist the travelers with best-in-class personalized support.
- Provide feedback to the product and engineering team necessary for product improvement.
- Stay up to date with the travel industry and platform knowledge to deliver unparalleled service and support the company's success.
Targeted Qualifications
- Fluency in Italian Language, C1 level or Higher.
- Fluency in English Language, B2 level or Higher.
- A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
- 10-weeks training fully remote.
- Required to join office team meetings several times per month.
- Metrics-driven as an indicator and motivator of success.
- Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization.
- Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory.
- Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform.
- Previous experience using GDS systems handling flights bookings, cancelations, refunds….etc – Mandatory requirement.
- Previous working experience in customer service roles, ideally covering travel and hotel segments.
- A skilled communicator who enjoys creating personalized verbal and written communication.
Interpersonal Skills
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
- Salary: Kindly Share with us your salary expectations.
- Remote – Portugal or Hybrid – Lisbon.
- Full eligibility to live & work is a must.
- Mental Health Support.
- Private Medical insurance.
- Shift Based.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.
How To Apply
If you are interested in the job and you meet the above criteria you need to:
Kindly send your CV In English to while including the Job Title in the subject and the consent statement in your CV.
By sharing your CV with us by email, you are consenting to the following statement.
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
In the CV, or resume or application, place the following statement:
"I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through "SpotOn TA Sp. z o.o." and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended)."
