Application Support Analyst

Há 6 dias


Lisbon, Portugal Merkle DACH Tempo inteiro
Job Description

Main responsibilities:

  • Deliver local and Global application services to the business within agreed Service level agreements
  • Contribute to the delivery and implementation of operational projects to support the business
  • Contribute to the proactive continuous improvements to ensure performance, scalability, capacity, security and maintainability are maintained for all supported applications and systems
  • Ensure Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
  • Follow the Global Service Management processes (Incident, Problem, Change, and Release) to ensure adherence to the global process standards.

You will be reporting to the Support Team Leader


Qualifications

  • Experience on troubleshooting principles, methodologies, and issue-resolution techniques.
  • Knowledge and ability to interrogate code and configs to fix issues.
  • Understanding of JIRA/Confluence and ServiceNow tools.
  • Knowledge of Windows and Linux.
  • ITIL Certification v4
  • Experience supporting multiple applications across multiple countries.
  • Good understanding of the business goals of the end-users and the business in general.
  • Strong delivery focus.
  • Good level of English.
  • Good level of German.
  • Customer-service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Knowledge of Power BI (as a plus)


Additional Information

  • Modern Technology & Latest IT tools
  • Software-house environment
  • Agile and Flexible working hours
  • Hybrid work system (remote friendly)
  • Digital nomad policy
  • Focus on career development
  • Health insurance (also included for the household)
  • Mental health support
  • Volunteering experiences and sustainable mindset
  • 25 vacation days + 3 wellness days per year
  • Beers (after 6pm), foosball, and ping-pong #workhardplayhard
  • Free breakfast every second Monday of the month
  • Employee discounts
  • Team & Company events

Inclusion & Diversity

We value the strength diversity brings to our business and are working to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community's race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles – we can't promise we can offer you everything you want or need but we do promise to discuss it with you openly and honestly.

If you have any reasonable adjustment needs arising from a disability or medical condition to participate in the recruitment process, please discuss this with the recruiter who contacts you.

 

 

 

#LI-Hybrid



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