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Service Desk
4 meses atrás
A caminho dos 30 anos de vida e com mais de 500 colaboradores, a Olisipo centra a sua atividade na captacao, contratacao e gestao de competencias de especialistas de TI.
Vem trabalhar numa empresa lider de mercado que continua, dia apos dia, a inovar na oferta de beneficios para todos os seus colaboradoresProcuramos um Service Desk para um projeto em Lisboa.
Perfil:
- Experiencia no suporte a Office e Windows;
- Experiencia com troubleshooting de software e hardware;
- Conhecimentos de Sistemas Operativos;
- Acesso remoto para troubleshooting em end users;
- Capacidade de produzir documentacao e procedimentos para passagem de conhecimentos a outras equipas;
- Fluencia oral e escrita na lingua Inglesa e Portuguesa.
Responsabilidades:
- Prestar assistencia tecnica e suporte aos usuarios em questoes relacionadas ao sistema operacional Windows e aplicativos do pacote Office;
- Diagnosticar e resolver problemas relacionados tanto ao software quanto ao hardware dos computadores dos usuarios, garantindo que os dispositivos estejam funcionando corretamente;
- Utilizar ferramentas de acesso remoto para diagnosticar e resolver problemas tecnicos nos dispositivos dos usuarios, quando necessario.
Oferecemos:
- Acompanhamento personalizado e focado na gestao de carreira;
- Formacao e certificacao continua e personalizada;
- Solidez, confianca e crescimento.
