Conrad Algarve
Há 1 mês
Conrad Algarve - Groups and Events Manager
A Groups and Events Manager is responsible for overseeing the Sales Coordinators and the Groups Coordinator working with the Hotel to achieve pre-established goals. Responsible for maximizing sales results for Hotel Groups and Events.
What will I be doing?
As a Groups and Events Manager, you will work following the development of the Groups and Sales Coordinators team who will attend the events in the hotel, always validating the quality and efficiency of our services. Specifically, the Groups and Events Manager will perform the following tasks to the highest standards:
Supervise the Sales Coordinators work to deliver our standard services to our customers and achieve our financial goals.
Visit the customer with the Sales Manager to guarantee the success of the biggest groups and events.
Get involved with the negotiations for groups and events to maximize the results.
Coordinate the "function meeting" with the vital information about the groups and events that will happen in the next 10 days.
Be responsible for the weekly communication meeting with the coordinators.
Know and promote the hotel facilities and have knowledge of our competitors' strengths and weaknesses.
Organize the hotel's visit and attend to unexpected requests.
Be the contact between the client and the hotel staff when necessary.
Teamwork and total cooperation with the Sales Managers and Revenue Management to ensure that the entire sales process is completed and up to date.
Update daily the sales activities on the hotel's systems, ensuring that information is correct and consistent for the Groups Report.
Review rates, groups, deadlines, and waiting lists.
Review commission reports for groups, events, and Food and Beverage.
Be part of special activities, such as secretaries cocktails, welcome dinner for groups, etc.
Make sure that all requests are answered within 24 hours.
Keep yourself informed about the clients and engage the relationship with them.
Maintain a positive work environment and good communication in the department and with other departments in the hotel to ensure compliance with Brand Standards and customer/guest satisfaction.
Comply with stipulated times and adapt to changes according to the hotel's operational needs.
Know and promote the hotel's activities and events.
What are we looking for?
A Groups and Events Manager serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Complete Graduate Degree or MBA in Management, Hospitality, or Marketing.
Fluent in English and a second language desirable.
Previous sales and events/banquets experience, preferably in a hotel, and positions of leadership and supervision of teams.
Critical analysis to strategically evaluate the sales of shares to be taken.
Ability to analyze and manage multiple tasks.
Ability to manage stress situations while promoting a constructive and positive attitude.
Knowledge of Product and Marketing, such as Politics, Operation and Structure of Hotel, supervision, and organization of team members.
The ability to solve problems quickly and efficiently.
Sense of organization and planning.
Good written and verbal communication.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all
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