Manager, People Business Partner
Há 1 mês
.As a People Business Partner Manager, you will use your HR expertise and background in customer service and call center environments to lead strategic alignment between HR initiatives and business goals. You will support a fast-paced, high output environment by providing consultative HR guidance to leadership, managing employee relations, and leading talent & change management, and engagement efforts.This is a hybrid role working from our NYC office. You will report to the Senior Director, People Business Partner.You'll Get To...Data & Insights:Analyze key metrics from call center and customer service functions to identify workforce trends, turnover patterns, and engagement insights.Utilize data to shape workforce strategies, improve retention, and meet business performance goals.Strategic Alignment:Partner with senior leaders in customer service and call center functions to align HR strategies with operational goals.Proactively assess organizational needs, providing innovative solutions that improve efficiencies and employee satisfaction in high-volume environments.Leverage industry best practices to foster continuous improvements and elevate service standards.Consultation with Client Groups:Be a trusted advisor to leaders, offering expertise on employee relations, performance management, and talent strategies specific to call centers and customer service departments.Provide managers with tools and guidance to navigate turnover, and foster employee well-being and engagement.Collaborate with global People Partners to ensure agreement on broader organizational goals while addressing specific regional and functional needs.Employee Relations:Support employee relations efforts by coaching managers and employees in high-pressure, customer-facing roles on conflict resolution, employee satisfaction, and leadership best practices.Provide tier 2 support for complex employee relations issues, including investigations, performance improvement plans, and disciplinary actions, partnering with the Employee Relations Partner as needed.Identify and mitigate potential employee relations risks and trends specific to the call center environment.Talent Management:Develop workforce planning strategies tailored to the unique needs of a high-turnover, customer-facing workforce.Collaborate with Talent Acquisition to attract talent for the demands of customer service roles.Support professional development planning for individuals and teams.Change Management:Oversee the smooth implementation of organizational changes, including technology rollouts, process improvements, and structural changes within the customer service teams.Prepare employees for transitions by communicating and ensuring comprehensive training and support.Employee Engagement:Lead engagement programs through employee surveys and follow-up actions focused on improving morale
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Business Unit Rwh Business Partner
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Aveiro, Portugal Bosch Tempo inteiro**Your contribution to something big**: We are looking for a Business Partner to act as the Controlling Business Partner for the Electric Hot Water Business Managers (PAE). In this role, you will monitor financial target achievement within your area of responsibility (e.g. Price Change Rate, External Failure Costs) to identify opportunities and risks....
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HR Business Partner for IT Teams
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Aveiro, Aveiro, Portugal Robert Bosch Group Tempo inteiroJob Title: HR Business Partner for IT TeamsOverview:Bosch Service Solutions is a global leader in providing customer experience, mobility, and monitoring solutions. Our team of experts works closely with clients to deliver fast and efficient solutions that impact thousands of people daily.We are seeking an experienced HR Business Partner to join our IT team...
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Senior HR Business Partner
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Strategic People Technology Manager
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Manager, People Technology
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Senior Business Analyst
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Business Unit Rwh Business Partner
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Aveiro, Portugal Bosch Group Tempo inteiroCompany Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. The Bosch unit in Aveiro belongs to the Home Comfort division...
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Strategic Business Development Partner
Há 9 horas
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Manager, People Technology
3 meses atrás
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Business Development Manager
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Partner Engagement Coordinator
Há 2 dias
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Partner Engagement Coordinator
Há 3 dias
Aveiro, Portugal Robert Bosch Group Tempo inteiroAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch. Building solutions for a better life. The business area Bosch Building Technologies is a leading...
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Partner Engagement Coordinator
Há 2 dias
Aveiro, Portugal Bosch Group Tempo inteiroCompany DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch.Building solutions for a better life. The business area Bosch Building Technologies...
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Manager, Marketing Channel Analytics
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Aveiro, Portugal Boundlessfellows Tempo inteiro.Squarespace is seeking a Manager to lead our Marketing Channel Analytics and Operations team.You and your team will power our growth strategy and investments through innovative analytical, process and technology solutions to help us scale our operations and grow our brand, subscribers and revenue efficiently. The depth and breadth of our marketing...
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Human Resources Business Partner
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Business Development Manager
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