Senior Helpdesk
Há 5 dias
Sobre o nosso cliente Our client is a global company in industry sector; Our client is an reference company with more than 100 years in the market. Descrição Provides level 1 and 2 technical remote phone support for clients at local office and remote locations; Support and analyze requests for help, resolving the problem immediately if possible. Otherwise, determine a technical specialist or technical group in the IT department to whom a particular problem should be escalated; Assist in the repair and recovery from hardware or software failures and system outages, by coordinating and communicating with impacted constituencies; Identifies patterns, implements solutions for Self Service and Automation opportunities to increase department efficiencies; Conducts detailed analysis of problems encountered by users and utilizes a clear understanding of the businesses operations, processes, and technology to develop and propose alternative solutions; Excellent communicationskills to lead and drive process improvements; Strong skills in an ITSM Tool (preferably ServiceNow) to implement workflows, dashboard and train our end customers; Perform routine monitoring of systems, standard processes, and scheduled jobs; Supports Windows and IOS Clients. Troubleshooting client device issues, connectivity, package deployment and virus removal; Assists in appropriate level software installations, patches and upgrades to maintain system integrity and security; Develops and maintains appropriate system documentation; Act as a mentor to junior members of the Help Desk; Act as first point of escalation for junior team members. Perfil ideal 3+ years of desktop support, customer support and/or helpdesk experience; In depth knowledge of maintaining and upgrading Windows 7 and 10 OS, Microsoft 365 Productivity Applications and Windows networking; Familiarity with MAC OSand iOS; In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment; Experience using Service Now or other Enterprise Help Desk incident and IT Service Mgmt. tools; Experience supporting VOIP and soft phones; Experience using remoteclient management tools; Experience supporting clients with device encryption and anti-virus software; Experience supporting Wi-Fi security, VPN, network access and security certificates. Vantagens Great opportunity to join an international company; Great opportunity to join an dynamic team. #J-18808-Ljbffr
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Senior Helpdesk
4 semanas atrás
Lisboa, Portugal Michael Page Portugal Tempo inteiroSenior Helpdesk (m/f)Referencia: JN -******** Adicionado em 27.05.2024 Sobre os nossos clientes * Our client is a global company in industry sector; * Our client is an reference company with more than 100 years in the market. Descriçao da oferta This client is looking for Senior Helpdesk, specialist in software support, with experience in ServiceNow. ...
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Senior Helpdesk
4 semanas atrás
Lisboa, Portugal Michael Page Portugal Tempo inteiroSenior Helpdesk (m/f)Referencia: JN -******** Adicionado em 27.05.2024 Sobre os nossos clientes * Our client is a global company in industry sector; * Our client is an reference company with more than 100 years in the market. Descriçao da oferta This client is looking for Senior Helpdesk, specialist in software support, with experience in ServiceNow. ...
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Senior Helpdesk
1 semana atrás
Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiroSenior Helpdesk (m/f)Referencia: JN -*Adicionado em Sobre os nossos clientes Our client is a global company in industry sector; Our client is an reference company with more than 100 years in the market. Descriçao da oferta This client is looking for Senior Helpdesk, specialist in software support, with experience in ServiceNow. Description Provides level...
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Técnico Sénior de Suporte Informático/helpdesk
3 semanas atrás
Lisboa, Portugal Huork.com Tempo inteiroTécnico Sénior de Suporte Informático/Helpdesk **Local**: Lisboa **Perfil**: Boa apresentação e capacidade de comunicação Bons conhecimentos de ferramentas de ticketing Experiência/ conhecimento de elaboração de relatórios de serviço. Pessoa madura e com capacidade de resiliência de gerir a pressão. Disponibilidade...
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Lisboa, Portugal BNP Paribas Tempo inteiroHELPDESK & PROXIMITY SUPPORT SENIOR OFFICER (JOB NUMBER: 2404LCF18141) **About the job** - The Helpdesk & Proximity Support Officer provides a quality support to end users in all BNP Paribas Buildings in accordance to the procedures **Your Main Activities Are** - Ensure support to end users in the scope of Facilities Management - Premises management and...
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Senior Helpdesk
Há 5 dias
Lisboa, Portugal Michael Page Tempo inteiroSobre o nosso clienteOur client is a global company in industry sector;Our client is an reference company with more than 100 years in the market. DescriçãoProvides level 1 and 2 technical remote phone support for clients at local office and remote locations;Support and analyze requests for help, resolving the problem immediately if possible. Otherwise,...
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Técnico de Suporte Local Sénior
4 semanas atrás
Lisboa, Lisboa, Portugal SERRAS CONTANOVA CONSULTING, SA Tempo inteiroA SERRAS CONSULTING, na sua vertente de serviços de recursos humanos, encontra-se a recrutar, TÉCNICO SUPORTE LOCAL SÉNIOR, para uma empresa sua cliente, em Lisboa.PRINCIPAIS RESPONSABILIDADES: Serviços de Helpdesk; Outras funções inerentes ao cargo.PERFIL: Habilitações de 12o ano; Experiência profissional na área de TIC superior a 3 anos;...
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Técnico de Suporte Local Sénior
2 meses atrás
Lisboa, Lisboa, Portugal SERRAS CONTANOVA CONSULTING, SA Tempo inteiroA SERRAS CONSULTING, na sua vertente de serviços de recursos humanos, encontra-se a recrutar, TÉCNICO SUPORTE LOCAL SÉNIOR, para uma empresa sua cliente, em Lisboa.PRINCIPAIS RESPONSABILIDADES: Serviços de Helpdesk; Outras funções inerentes ao cargo.PERFIL: Habilitações de 12o ano; Experiência profissional na área de TIC superior a 3 anos;...
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Helpdesk Manager Cdi
4 semanas atrás
Lisboa, Portugal Eiquem Tempo inteiro**La mission**: Au fil des années, Rise Up a étendu sa présence au Royaume-Uni et en Europe : France, Luxembourg, Belgique, Pays-Bas, Allemagne, etc. Nous recherchons donc des personnes talentueuses aux compétences et horizons divers pour rejoindre notre équipe en pleine croissance ! Dans ce contexte, nous recherchons actuellement un **Lead Helpdesk**...
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Helpdesk Manager Cdi
Há 22 horas
Lisboa, Portugal Eiquem Tempo inteiro**La mission**: Au fil des années, Rise Up a étendu sa présence au Royaume-Uni et en Europe : France, Luxembourg, Belgique, Pays-Bas, Allemagne, etc. Nous recherchons donc des personnes talentueuses aux compétences et horizons divers pour rejoindre notre équipe en pleine croissance ! Dans ce contexte, nous recherchons actuellement un **Lead Helpdesk**...
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Helpdesk & Proximity Support Senior Officer
1 semana atrás
Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiroHELPDESK & PROXIMITY SUPPORT SENIOR OFFICER (JOB NUMBER:2404LCF18141)About the job The Helpdesk & Proximity Support Officer provides a quality support to end users in all BNP Paribas Buildings in accordance to the proceduresYour Main Activities Are Ensure support to end users in the scope of Facilities Management Premises management and control (helpdesk...
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Helpdesk Manager Cdi
1 semana atrás
Lisboa, Lisboa, Portugal Eiquem Tempo inteiro**La mission**:Au fil des années, Rise Up a étendu sa présence au Royaume-Uni et en Europe : France, Luxembourg, Belgique, Pays-Bas, Allemagne, etc. Nous recherchons donc des personnes talentueuses aux compétences et horizons divers pour rejoindre notre équipe en pleine croissance Dans ce contexte, nous recherchons actuellement un **Lead Helpdesk** pour...
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Helpdesk Manager Permanent Contract
4 semanas atrás
Lisboa, Portugal Eiquem Tempo inteiro**La mission**: Over the years, Rise Up expanded its footprint in the UK and Europe: France, Luxembourg, Belgium, The Netherlands, Germany, etc. That means we’re looking for talented people with diverse skills and backgrounds to add to our rapidly growing team! In this context, we are currently looking for a **Lead Helpdesk** to join our** Lisbon**...
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Helpdesk Manager Permanent Contract
Há 22 horas
Lisboa, Portugal Eiquem Tempo inteiro**La mission**: Over the years, Rise Up expanded its footprint in the UK and Europe: France, Luxembourg, Belgium, The Netherlands, Germany, etc. That means we’re looking for talented people with diverse skills and backgrounds to add to our rapidly growing team! In this context, we are currently looking for a **Lead Helpdesk** to join our** Lisbon**...
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Junior Helpdesk
2 meses atrás
Lisboa, Portugal Experis Tempo inteiroAt Experis we combine your skills and professional goals with the best companies in the world to unleash your potential and accelerate your career.We are seeking a motivated and customer-oriented individual to join the team as a Junior Helpdesk Support in one of our clients. In this role, you will be responsible for providing technical assistance and support...
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Helpdesk Manager Permanent Contract
1 semana atrás
Lisboa, Lisboa, Portugal Eiquem Tempo inteiroLa mission:Over the years, Rise Up expanded its footprint in the UK and Europe: France, Luxembourg, Belgium, The Netherlands, Germany, etc.That means we're looking for talented people with diverse skills and backgrounds to add to our rapidly growing team In this context, we are currently looking for a Lead Helpdesk to join our Lisbon office.You will report...
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Lisboa, Portugal BNP Paribas Tempo inteiro**About the job** The Helpdesk & Proximity Support Officer provides a quality support to end users in all BNP Paribas Buildings in accordance to the procedures **Your Main Activities Are** Ensure support to end users in the scope of Facilities Management Premises management and control (helpdesk tickets and calls, mail, parking, physical accesses,...
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Helpdesk & Proximity Support Senior Officer
1 semana atrás
Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiroAbout the jobThe Helpdesk & Proximity Support Officer provides a quality support to end users in all BNP Paribas Buildings in accordance to the proceduresYour Main Activities AreEnsure support to end users in the scope of Facilities ManagementPremises management and control (helpdesk tickets and calls, mail, parking, physical accesses, cleaning, human...
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Técnico De Helpdesk Sénior
Há 5 dias
Lisboa, Portugal Axians Portugal Tempo inteiroNa AXIANS procuramos o talento certo, para o lugar certo. Trabalhamos diariamente para envolver as nossas pessoas num ambiente colaborativo e inclusivo, com uma cultura de proximidade.Esta pode ser a sua oportunidade de liderar um projeto de âmbito internacional e responder aos desafios da transformação digital com uma equipa experiente e talentosa.Ao...
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Senior Helpdesk
Há 1 mês
Lisboa, Portugal Michael Page Tempo inteiroOur client is a global company in industry sector; Our client is an reference company with more than 100 years in the market.