Technical Customer Support

Há 1 mês


Lisboa, Portugal Abroad Experience Tempo inteiro

*Applicants must have valid Dutch working visa (no sponsorship, HSM or Orientation Year visa not applicable)*
For our international client in Zoetermeer, we are seeking a dynamic and versatile individual for a hybrid role as a Technical Application Specialist for the Dutch market. Our client specializes in providing workforce management solutions for global markets.
As an Application Specialist, you are the "go-to person" for providing technical assistance related to hardware, Cloud-based solutions, and PC software. You will respond to incoming technical queries and address system/user issues in a timely and professional manner. Understanding and identifying bugs as well as identifying customer feature requirements are essential. You will work closely with our developers and engineers, utilizing your troubleshooting skills and innate follow-up abilities.
You have a methodical approach, strong communication skills, and thrive in an entrepreneurial environment. Finding opportunities for further improvement is second nature to you.
You will work closely with Application Specialist colleagues and Customer Success Agents within the team, as well as with Sales and Software Engineers. You report to the Customer Success Manager.
Responsibilities/Tasks Answer complex technical queries from potential and existing customers, resellers, distributors, etc., and facilitate transferal of calls where necessary/applicable.
Provide installation, implementation, and usage assistance, as well as onboarding services.
Assist Customer Success Agents with live technical queries.
Identify and document irregular system behaviors to developers/engineers (bug reports, etc.).
Identify and document feature requests to developers/engineers to improve current and new products.
Assist other departments in matters of product usage, technical queries from external partners, training, etc.
Participate in internal training and the training of new staff members.
Aid in company-wide tasks and projects (such as translations, investigations, etc.).
Evaluate and process customer feedback for proactive enhancements or additions to our current assortment.
Contribute to the general success of the company by engaging in improvements.
Requirements
Near-native level of Dutch and business fluent English; additional language skills are a plus.
HBO level of education; bachelor's degree level preferred.
Strong interpersonal, relationship-building skills, and a customer-centric attitude.
Technical, analytical mindset with strong IT skills and attention to detail.
Experience in customer service/B2B sales and a proactive, independent working style.
Eagerness to learn about company products and their specifications.
What's in it for you
Market-related salary.
10% annual bonus.
Hybrid working model.
WFH daily allowance.
Transport.
25 vacation days per annum.

#J-18808-Ljbffr



  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About Customer LabsAt Customer Labs, we push the boundaries of customer experience engineering. Our team collaborates with pioneering brands to design and implement innovative solutions that drive performance improvement and deliver lasting transformations.Compensation PackageWe offer a competitive salary, including a meal allowance, health insurance, and...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Are you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, PortugalFrench-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...


  • Lisboa, Lisboa, Portugal Support Tempo inteiro

    Unlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Are you passionate about delivering exceptional customer experiences and troubleshooting technical issues? Blu Selection, a leading Belgian Business Process Outsourcing company, is seeking a skilled Technical Customer Support Specialist to join their multilingual team in sunny Barcelona.As a Technical Customer Support Specialist at Blu Selection, you will...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German Language Customer Support ExpertWe are seeking a highly motivated and detail-oriented German Language Customer Support Expert to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers in German, ensuring their issues are resolved...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    About Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view. About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...


  • Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Job OverviewWe are seeking a skilled Technical Customer Support specialist to join our team at Randstad Portugal. In this role, you will be the primary point of contact for customers with technical issues and concerns.This position requires fluency in both French and English, as well as advanced technical knowledge to troubleshoot and resolve complex issues.


  • Lisboa, Lisboa, Portugal Jujur Tempo inteiro

    OverviewJujur is seeking a skilled Technical Customer Support Specialist to join our dynamic team in Lisbon, Portugal. This role involves working with enterprise customers, partners, and engineers to provide timely and efficient support.


  • Lisboa, Portugal Customer Labs Tempo inteiro

    About Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewBuscojobs Portugal is a dynamic and innovative company that values excellence in customer support. We are committed to providing top-notch services to our clients, and we are looking for talented individuals to join our team. Job Description:We are seeking an experienced Technical Customer Support Specialist to join our team. In this role,...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    About LisbonLisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the jobWe help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About Lisbon - A City of Endless PossibilitiesLisbon, a captivating destination where modern architecture seamlessly blends into historic neighborhoods. From seafood to bacalhau, you'll find an array of restaurants offering delicious meals at affordable prices with breathtaking sea views.Company OverviewWe empower companies to modernize technology, reimagine...


  • Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer & Technical Support – German speakerAre you the best professional solving technical issues? Can you transform a problem into a good experience? Are you fluent in German? Then, work as Customer & Technical Support!We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client's end-users....


  • Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer & Technical Support – German speaker Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you fluent in German? Then, work as Customer & Technical Support!We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client's end-users....


  • Lisboa, Lisboa, Portugal Savior Artigos Texteis Lda Tempo inteiro

    We are seeking a skilled Technical Customer Support Specialist to join our team in Lisbon, Portugal.About the RoleThis is an exciting opportunity to provide top-notch technical customer support to our clients via voice, email, and chat. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and experience in...


  • Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer & Technical Support – French speakerAre you the best professional solving technical issues? Can you transform a problem into a good experience? Are you a native French speaker? Then, work as Customer & Technical Support!We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client's...


  • Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer & Technical Support – French speaker Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you a native French speaker? Then, work as Customer & Technical Support!We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client's...


  • Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    German-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using various...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Umbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join their team in Lisbon, Portugal. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer service and support.About the RoleThe successful candidate will be responsible for...


  • Lisboa, Portugal HCL Technologies Tempo inteiro

    Technical Customer Support German Speaker Lisbon, Portugal (hybrid) / Full-Time - __________________________________________ We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and...