Customer Experience Representative
2 meses atrás
THE CARWOW GROUP
Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality-rich automotive brands; Carwow, Auto Express, evo, Driving Electric, and Car Buyer.
What started as a simple reviews site is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.
In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines, and have an annual web content reach over 350 million.
WHY JOIN US?
Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm Bessemer Venture Partners, an early backer of LinkedIn and Shopify, to accelerate our growth plans
As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility – building new experiences, launching new titles, and listening to drivers.
Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do).
Our team of 500 employees across the UK, Germany, Spain, and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in
THE ROLE
Joining our Customer Experience department, you will be the first point of contact for our customers coming into the business. Ensuring we offer the best car buying and selling experience, you will measure your success in quickly ascertaining our customers' needs and handing across to the appropriate departments. You will be a self-starter who is organised and able to manage your own workload.
WHAT YOU'LL NEED
You will have experience of working in a busy customer-facing environment and making a number of outbound calls and sending emails to our customers.
Experience of working in the automotive industry is desirable but not essential.
You have a proactive mentality and understand the search for answers to more complicated questions.
You are positive and work to stay upbeat, solving and delivering for our customers.
You aim to WOW users, industry partners, and each other by going above and beyond in your work.
You have excellent spoken and written German capabilities.
You enjoy communicating with customers.
Requirements
You will have experience of working in a contact centre environment, dealing with a high volume of inbound calls, emails, and chats.
You will be an effective communicator, understanding how to interact with people in different environments.
You are curious and have an insatiable hunger to stay ahead and achieve our mission, constantly improving our business, our work, and ourselves.
You are a problem solver and quick thinker, striving to find the best solution.
Working hours are 8am-5pm.
Benefits
WHAT'S IN IT FOR YOU
Hybrid working.
Competitive salary.
Share options.
Private Healthcare plus eyecare vouchers.
Monthly coaching sessions with Spill - our mental wellbeing partner.
Meal allowance.
Enhanced holiday package, plus Bank Holidays.
28 days annual leave.
1 day for your wedding.
1 day off when you move house.
30 days of annual leave per year after your third year anniversary.
35 days of annual leave per year after your tenth year anniversary.
Option to buy 3 extra days of holiday per year.
Work from abroad for a month.
Inclusive parental, partner, and shared parental leave, fertility treatment, and pregnancy loss policies.
The latest tech (Macbook or Surface).
Up to £500/€550 home office allowance.
Generous learning and development budget.
Regular social events.
Refer a friend, get paid.
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position.
#LI-RV1
#J-18808-Ljbffr
-
Customer Service Representative
3 semanas atrás
Porto, Porto, Portugal Customer Labs Tempo inteiroJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Customer Labs. As a Customer Service Representative, you will be responsible for providing exceptional customer support to German-speaking customers through various communication channels.Key Responsibilities:Provide customer support via phone, email, chat, and...
-
Customer Experience Representative
4 semanas atrás
Porto, Porto, Portugal carwow Tempo inteiroAbout CarwowCarwow is a leading online car-changing destination, driven by a passion for getting people into the right cars. With a portfolio of personality-rich automotive brands, we aim to provide an exceptional customer experience.The RoleWe are seeking a Customer Experience Representative to join our team. As the first point of contact for our customers,...
-
Customer Experience Representative
4 semanas atrás
Porto, Porto, Portugal Carwow Tempo inteiroAbout Carwow GroupCarwow Group is a leading online car-changing destination in Europe, driven by a passion for getting people into the right cars. With a portfolio of personality-rich automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, we aim to provide an exceptional car-buying and selling experience for our...
-
Customer Experience Representative
3 semanas atrás
Porto, Porto, Portugal Carwow Tempo inteiroAbout UsAt Carwow, we're passionate about making car-changing easy and enjoyable for everyone. Our team is dedicated to providing an exceptional customer experience, and we're looking for a talented individual to join our Customer Experience department.The RoleAs a Customer Experience Representative, you'll be the first point of contact for our customers,...
-
Customer Experience Representative
4 semanas atrás
Porto, Porto, Portugal carwow Tempo inteiroAbout Carwow GroupCarwow Group is a leading online car-changing destination in Europe, driven by a passion for getting people into the right cars. With a portfolio of personality-rich automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, we aim to provide an exceptional car-buying and selling experience for our...
-
Customer Experience Representative
4 semanas atrás
Porto, Porto, Portugal Carwow Group Tempo inteiroAbout Carwow GroupCarwow Group is a leading online car-changing destination in Europe, driven by a passion for getting people into the right cars. With a portfolio of personality-rich automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, we aim to provide an exceptional car buying and selling experience for our...
-
Customer Experience Representative
4 semanas atrás
Porto, Porto, Portugal Carwow Tempo inteiroAbout CarwowCarwow is a leading online car-changing destination, driven by a passion for getting people into the right cars. With a portfolio of personality-rich automotive brands, we're revolutionising the way people buy and sell cars.The RoleWe're seeking a Customer Experience Representative to join our team, providing exceptional support to our customers....
-
Customer Experience Representative
3 semanas atrás
Porto, Porto, Portugal carwow Tempo inteiroAbout UsAt Carwow, we're passionate about making car buying and selling easier and more enjoyable for everyone. Our team is dedicated to providing an exceptional customer experience, and we're looking for a talented Customer Experience Representative to join our team.The RoleAs a Customer Experience Representative, you'll be the first point of contact for...
-
Customer Experience Representative
4 semanas atrás
Porto, Porto, Portugal Carwow Tempo inteiroAbout CarwowCarwow is a leading online car-changing destination, driven by a passion for getting people into the right cars. With a portfolio of personality-rich automotive brands, we aim to reach drivers everywhere with our trail-blazing approach.Our journey started as a simple reviews site, but we've since grown into one of the largest online car-changing...
-
Customer Service Representative
4 semanas atrás
Porto, Porto, Portugal Customer Labs Tempo inteiroCustomer Service AdvisorAt Customer Labs, we're seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our German-speaking customers through various communication channels.Key Responsibilities:Provide timely and effective support to...
-
Us Customer Experience Representative
2 meses atrás
Porto, Portugal B-Parts Tempo inteiro**US Customer Experience Representative** B-Parts is building a trusted, global eCommerce brand for the used auto parts marketplace. We believe in an effortless experience of searching and buying used auto original parts. We are solving real life problems, helping every day hundreds of auto repair shops and end customers finding the best parts for their...
-
Porto, Porto, Portugal Blu Selection Tempo inteiroJob SummaryWe are seeking a skilled Customer Experience Representative to join our team in Lisbon. As a key member of our customer service team, you will provide exceptional support to our customers via various channels.Key Responsibilities:Respond to customer inquiries and concerns in a timely and professional mannerSupport customers with...
-
Customer Experience Representative
3 semanas atrás
Porto, Porto, Portugal Carwow Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at Carwow. As a key member of our Customer Experience department, you will be the first point of contact for our customers, ensuring they receive the best possible car buying and selling experience.Key ResponsibilitiesProvide exceptional customer service,...
-
Customer Experience Specialist
2 semanas atrás
Porto, Porto, Portugal Amcor Tempo inteiroJob Title: Customer Service RepresentativeJob Description: Amcor is seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. As a key member of our customer service function, you will be responsible for managing customer demand, providing prompt and efficient service, and resolving complex customer...
-
Owner Experience Representative
1 semana atrás
Porto, Porto, Portugal Guestready Group Tempo inteiroAt GuestReady, we empower property owners to maximize their investment returns by providing exceptional support services. We are seeking a highly skilled Owner Experience Representative to join our team and play a vital role in delivering a world-class experience to our valued clients.About the Role:We are looking for a dedicated and customer-focused...
-
Customer Service Representative
2 semanas atrás
Porto, Porto, Portugal Careerxtra Tempo inteiroCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Careerxtra. As a Customer Service Representative, you will be responsible for providing exceptional customer support to French-speaking clients via phone, email, chat, and social media channels. Your primary goal will be to resolve customer inquiries...
-
Customer Experience Ambassador
Há 20 horas
Porto, Porto, Portugal carwow Tempo inteiroAbout Carwow GroupAt Carwow Group, we're on a mission to revolutionize the car-buying experience. Our team of innovators is dedicated to making driving easier and more enjoyable for everyone.The Role: Customer Experience RepresentativeWe're seeking a highly skilled Customer Experience Representative to join our team. As the first point of contact for...
-
Customer Experience Representative
2 semanas atrás
Porto, Porto, Portugal carwow Tempo inteiroAbout Carwow GroupAt Carwow Group, we're passionate about helping drivers find their perfect car. As a pioneer in the automotive industry, we're constantly innovating and pushing the boundaries of what's possible. Our team of 500 employees across the UK, Germany, Spain, and Portugal are dedicated to providing an exceptional car-buying and selling...
-
Customer Experience Ambassador
Há 2 dias
Porto, Porto, Portugal carwow Tempo inteiroAbout the RoleWe are seeking an exceptional Customer Experience Representative to join our team at Carwow Group. In this role, you will be the first point of contact for our customers, ensuring they receive a seamless and exceptional car buying and selling experience. As a key member of our Customer Experience department, you will be responsible for managing...
-
Owner Experience Representative
Há 2 dias
Porto, Porto, Portugal Guestready Group Tempo inteiroOwner Experience RepresentativeAt GuestReady Group, we are seeking an Owner Experience Representative to provide exceptional support to our hosts. As a key member of our team, you will be responsible for delivering professional and timely support via email and phone.Responsibilities:Provide professional and timely owner support via email and phone.Respond to...
