Sales Manager

3 semanas atrás


Lisboa, Portugal Experis Tempo inteiro

Our Client is a reference in the Hotel Industry in Portugal, with a presence in historical places and unique services.

**Summary of Position**:
The Sales Manager is the responsible for undertaking all actions need to achieve the budget of the department, setting sales strategy and actions to generate leads, maximizing revenue, extend clients database and continues to strive clients’ satisfaction and loyalty by providing excellent experiences and distinctive service.
The position is responsible the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. In addition will support the more junior team members providing constant guidance, feedback and coaching.

**Responsibilities**:
Take a proactive approach to sales, building and strengthen relationships with existing and new customers to enable future bookings, anticipating and developing potential opportunities in order to meet stablished budget and maximize revenue for primary target Sports & Leisure Segments with Tour Operators, Agents, Federations and FITS among others, and strive clients’ satisfaction and loyalty by providing excellent experiences and distinctive service
Have a high level of product/service knowledge by gaining understanding of each business area (TMH, F&B, Campus, Golf, etc) and service expectations, unique selling points, features, amenities, services and policies,
Conducts appropriate number of proactive sales activities - includes but not limited to telesales, appointments, site inspections, sales trips, trade shows, Fam trips, client entertaining, and ensures that this is recorded appropriately.

**Understands the overall market**:
a. Understand competitors’ strengths and weaknesses.
b. Maintain an awareness of competitor activity, developments and best practices and share information with the team accordingly.
c. Keep up-to-date with the economic situation, monitor supply & demand and identify trends to share this information with the team accordingly.
Complete weekly and monthly reports.

**Other Duties and Responsibilities**:
**Execute the operational aspects of business booking process**: generating proposal, writing contract, customer correspondence, etc.

Assure all payments are received according to the deadline and proceed with the necessary follow ups and escalate the situation to higher management if necessary.
Provides accurate and effective handovers to Event Management.
Resolves any client’s issues that arise from the sales process and brings issues to the attention of leadership as appropriate
Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Supports existing members of the team whenever necessary.
Trains new members of the team on existing procedures and systems.
Leads by example and as and when required may be asked to mentor junior members of the team.
Builds effective working relationships with colleagues from all other department and segments in order to better deliver our services.
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

**Qualifications**:
Degree in Hospitality Management, Tourism Management, Business Management, Marketing & Communications or related.

**Experience**:
Must have proven experience in the sales areas, preferably in the hospitality industry.
Must have a minimum of 1 year as experience as sales manager or 2 years as a Sales Executive.

**Skills**:
Communicates clearly and effectively.
Demonstrates strong persuasive and negotiation skills.
Demonstrate excellent written and oral communication skills - English and Portuguese. Any additional language skill is a plus.
Exhibits excellent interpersonal and customer service skills.
Possesses strong leadership skills.
A keen eye for detail and the ability to produce high quality, accurate work with limited supervision
Demonstrates strong organizational skills.
Good knowledge of IT systems and data management
Is capable of creating and maintaining a large client network.
Demonstrates familiarity with budget and financial management.
Ability to work well with individuals with different cultures and beliefs.

**Travel Requirements**:
Required to travel nationally and internationally in order to conduct sales calls to visit existing and new clients, attend tradeshows, conferences and other events related to the hospitality industry.

**Type of Employment**: Full Time

**KPIs (Key Performance Indicators)**:
1. Annual Sales
2. New Leads
3. Average conversion time
4. Conversation rate
5. Net promoter score


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