Sales Support Specialist Portugal

2 meses atrás

Lisboa, Portugal myPOS Tempo inteiro

myPOS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. With 20 locations across Europe, myPOS boasts a team of nearly 750 employees.

As we continue shaping the future of payments, we are looking for an experienced_ _**_Sales Support Specialist _**to join our growing team.

As **_the Sales Support specialist _**you will be responsible for

**What you’ll do**:

- Provide 1st level support to myPOS merchants, partners, and sales consultants in the region. Ensure clients’ issues are addressed promptly and resolved;
- Help customers with various aspects of the business: from commercial questions, related to myPOS payment terminals, myPOS Online, Payment Tag and other products of our ecosystem, as well as customer due diligence (KYC) and support with the general usage of our payment solutions or the myPOS account;
- Collaborate closely with other departments within the myPOS Group, such as Sales, Sales Operations, Business Development, the international support department, Operations and Finance;
- Supporting customers to help them understand how to use the products and services offered by myPOS;
- Informing and guiding customers during account opening and customer due diligence process (KYC / CDD);
- Identifying opportunities for upselling/cross-selling and conducting sales, based on prospects and customers’ needs;
- Helping customers understand the pricing structure of their product(s) of choice and providing more clarity on the fees, which they should expect to be paying;
- Monitoring the day-to-day business, including technical/commercial support and complaints;
- Establishing and maintaining contacts with existing and new customers to provide support and guidance and make sure their requests are handled timely and accurately;
- Processing information in Zendesk, CRM and internal operational systems and financial administration;

**What you bring**:

- Flexible person who thinks outside the box and possesses a can-do attitude;
- Great communication skills and eager to assist customers with problem-solving;
- A team player, able to coordinate efforts and be very well synchronized with team mates;
- Absolute prerequisite: at least 2 years of experience in a call center, telephone support department or similar high-pace environment and preferably with a telecom provider or IT-related companies;
- Demonstrated knowledge of and affinity with mobile information technology or telecom and the willingness to expand this knowledge;
- Passion for technology and the latest developments;
- Excellent English language, both verbally and in writing.

**What we offer**:

- The opportunity to work in a diverse and international team of professionals building together the future of Payment Solutions;
- Friendly hi-tech environment;
- Attractive and motivating salary;
- Promotions and a salary review based on performance;
- Food vouchers;
- Private Health Insurance;
- Exciting teambuilding events on a multi-national level.

**Why you should join myPOS**:

- Vibrant international team operating in hi-tech environment
- Annual salary reviews, promotions and performance bonuses
- myPOS Academy for upskilling and training
- Refer a-friend bonus as we know that working with friends is fun
- Individual training and development budget
- Teambuilding, social activities and networks on multi-national level

**About us**

Founded in 2014, the myPOS platform gives micro businesses and SMEs everything they need to accept payments and manage various aspects of their business, including selling remotely, accelerating cash flow and enabling e-commerce. Business owners receive a free multicurrency merchant account and dedicated IBAN per currency, a business debit card, digitised business management capabilities, and a powerful platform to help them sell anywhere.

In 2024, myPOS was acquired by Advent International, one of the largest and most experienced global private equity investors. With Advent’s help, myPOS has ambitious plans to accelerate its growth and capture the opportunities of the market to become the leader in the SME payment industry.

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