Helpdesk Specialist

1 semana atrás

Lisboa, Portugal RateHawk Tempo inteiro

We are looking for a new member of our distributed IT Helpdesk team, to help us to maintain our IT equipment in our Lisbon office.

**Responsibilities**:

- Combining first and second-line internal IT support;
- Internal users and corporate office equipment support;
- Office infrastructure support;
- Administering internal company services;
- Handling, escalating, and tracking requests in the internal ticket system;
- Managing IT assets (laptops, accessories, software licenses, etc.);
- Setting up workstations for employees;
- Interacting with services and hardware suppliers;
- Performing module-level repairs on laptops (we use Lenovo and Apple);
- Keeping up-to-date troubleshooting and knowledge base documentation.

**Requirements**:

- General understanding of Active Directory domain services and experience in basic user and computer object operations;
- General understanding of computer networks (both physical and virtual) and troubleshooting skills;
- Basic skills in administering and troubleshooting Windows 10/11 and modern versions of macOS;
- Troubleshooting hardware-related issues;
- Ability to work with supporting documents from suppliers;
- Experience in writing user and technical documentation;
- Experience with video conferencing systems with conference room functionality (Google Meet, Zoom Rooms, Microsoft Teams, Logitech Lifesize, etc.) at helpdesk level;
- Experience with cloud workspaces (Google Workspace, etc.) at helpdesk level;
- Be ready to take ownership of the issue/incident and lead it to the end;
- Fluent in Russian and advanced level of English. Portuguese will be a plus.

**Benefits**
- Interesting and ambitious tasks that will take you to the next professional level;
- Complex and innovative product;
- Career growth opportunities and a corporate culture that encourages professional development;
- Ambitious team of experienced professionals;
- Learning: access to English lessons, seminars, training and conferences. If you want to participate in a conference, we will help to organize it;
- We also have innovative AI-based tools (bot and coding companion) that help solving work tasks;
- Corporate discounts on hotels and other services.

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