Senior Business Development Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
About the Role

We're on a mission to power exceptional service for every person on the planet at Zendesk, Inc.

As a dedicated Senior Business Development Manager with a proven track record in B2B sales, you'll drive top-line revenue growth by acquiring new customers and developing strategies for account expansion in our SaaS industry.

You will build and maintain broad relationships, working cross-functionally, focusing on revenue growth by building relationships and introducing innovative solutions to customers. This will deepen Zendesk's impact by aligning to our customers' goals.

Key Responsibilities:
  • Drive top-line revenue growth through proactive lead generation, strategic account management, and effective sales execution.
  • Nurture customer relationships ensuring high satisfaction and retention levels, identifying opportunities for upselling and cross-selling.
  • Utilize data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
  • Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.
  • Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
  • Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
  • Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
About You:
  • B.A/B.S degree or equivalent experience required.
  • At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Experience in managing and expanding customer relationships at various levels.
  • Strong presentation, negotiation, and deal closing skills.
  • Knowledge of industry trends and the ability to build relationships with key decision makers.
  • Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
About Zendesk, Inc.

We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk, Inc. is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.



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