French Speaking Customer Service Representative

4 semanas atrás

Porto, Porto, Portugal Eco Plus Solutions Ab Tempo inteiro

Customer Support Role - French Speaker

We are seeking a highly skilled and customer-focused French-speaking Customer Advisor to join our dynamic team at Eco Plus Solutions Ab. As a key member of our customer support team, you will be responsible for providing exceptional support and assistance to our valued French-speaking customers.

Key Responsibilities:

  • Handle inbound calls, emails, and live chat inquiries from French-speaking customers, providing accurate information and resolving issues in a timely and professional manner.
  • Identify, troubleshoot, and resolve customer concerns related to billing, services, technical support, and product offerings.
  • Maintain up-to-date knowledge of our products and services to effectively assist customers and upsell where appropriate.
  • Accurately log and document all customer interactions and actions taken in our CRM system to ensure seamless communication and follow-up.
  • Proactively identify trends in customer feedback and share insights with the management team to improve our products, services, and processes.
  • Work closely with other departments, such as technical support and billing, to ensure that customer issues are resolved promptly and effectively.
  • Ensure compliance with company policies, procedures, and regulatory requirements during all customer interactions.

Requirements:
  • Fluent in French (both written and spoken) is a must.
  • Strong communication skills in English are also highly desirable.
  • Excellent communication skills with a strong focus on customer service.
  • Customer service orientation with a proactive approach to problem-solving.
  • Basic technical skills with the ability to learn new tools quickly.
  • Adaptability and resilience with the ability to handle challenging customer situations with patience, empathy, and professionalism.

About Us:
Eco Plus Solutions Ab is a leading telecommunications company known for its innovation, excellence, and commitment to providing top-notch service to millions of customers. We are constantly evolving to meet the needs of our customers and are looking for passionate individuals to be a part of our journey.

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