French Speaking Customer Service Representative
2 semanas atrás
We are currently seeking a French-Speaking Customer Advisor to join our dynamic team in Portugal. This is a fantastic opportunity for someone who is enthusiastic, customer-focused, and fluent in French to develop their career in a supportive and innovative environment.
Key Responsibilities:- Customer Support: Handle inbound calls, emails, and live chat inquiries from French-speaking customers, providing accurate information and resolving issues in a timely and professional manner.
- Problem Solving: Identify, troubleshoot, and resolve customer concerns related to billing, services, technical support, and product offerings.
- Product Knowledge: Maintain up-to-date knowledge of our products and services to effectively assist customers and upsell where appropriate.
- Documentation: Accurately log and document all customer interactions and actions taken in our CRM system to ensure seamless communication and follow-up.
- Feedback: Proactively identify trends in customer feedback and share insights with the management team to improve our products, services, and processes.
- Collaboration: Work closely with other departments, such as technical support and billing, to ensure that customer issues are resolved promptly and effectively.
- Compliance: Ensure compliance with company policies, procedures, and regulatory requirements during all customer interactions.
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