French Speaking Customer Service Representative

2 semanas atrás


Porto, Porto, Portugal Eco Plus Solutions AB Tempo inteiro
Job Description:

We are currently seeking a French-Speaking Customer Advisor to join our dynamic team in Portugal. This is a fantastic opportunity for someone who is enthusiastic, customer-focused, and fluent in French to develop their career in a supportive and innovative environment.

Key Responsibilities:
  • Customer Support: Handle inbound calls, emails, and live chat inquiries from French-speaking customers, providing accurate information and resolving issues in a timely and professional manner.
  • Problem Solving: Identify, troubleshoot, and resolve customer concerns related to billing, services, technical support, and product offerings.
  • Product Knowledge: Maintain up-to-date knowledge of our products and services to effectively assist customers and upsell where appropriate.
  • Documentation: Accurately log and document all customer interactions and actions taken in our CRM system to ensure seamless communication and follow-up.
  • Feedback: Proactively identify trends in customer feedback and share insights with the management team to improve our products, services, and processes.
  • Collaboration: Work closely with other departments, such as technical support and billing, to ensure that customer issues are resolved promptly and effectively.
  • Compliance: Ensure compliance with company policies, procedures, and regulatory requirements during all customer interactions.


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