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We are seeking a highly motivated and customer-focused individual to join our team as a French Language Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our French-speaking customers, addressing their inquiries and resolving issues in a timely and professional manner.
Key Responsibilities:- Handle inbound and outbound customer calls, emails, and live chats in French, addressing inquiries and resolving issues in a timely and professional manner.
- Assist customers with product and service-related questions, billing inquiries, technical support, and general troubleshooting.
- Maintain a deep understanding of our products and services to provide accurate information and solutions.
- Collaborate with other team members and departments to resolve complex customer issues and escalate when necessary.
- Document customer interactions and update customer records in our database accurately and efficiently.
- Meet or exceed performance targets, including customer satisfaction, response times, and resolution rates.
- Participate in regular training sessions and team meetings to stay updated on product changes, company policies, and best practices.
- Contribute to a positive team environment by sharing insights, feedback, and innovative ideas for improving customer service processes.
- Fluent in French: Exceptional written and verbal communication skills in French are mandatory.
- Customer-Focused: Strong interpersonal skills with a genuine desire to help others and provide excellent service.
- Problem-Solving Skills: Ability to think critically and resolve issues effectively.
- Adaptability: Comfortable working in a fast-paced, dynamic environment with the ability to multitask and manage time effectively.
- Team Player: Willingness to collaborate with colleagues and contribute to a supportive team atmosphere.
- Tech Savvy: Basic proficiency in computer applications and the ability to quickly learn new software systems.
- Competitive salary with performance-based incentives.
- Comprehensive training program to equip you with the necessary skills and knowledge.
- Opportunities for career advancement within a leading global telecommunications company.
- Vibrant and modern office environment in the heart of Porto.
- Health and wellness benefits, including medical insurance and wellness programs.
- Employee discounts on company products and services.
- Social events and team-building activities to foster a collaborative and fun work culture.
