Subscription Retention Expert

Há 7 dias


Lisboa, Lisboa, Portugal Pager Tempo inteiro

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through our Operations Cloud.

Job Description

This Renewal Manager role is responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value. The ideal candidate will have strong interpersonal and communication skills, with the ability to engage effectively via phone, email, and web meetings.

This is an exciting opportunity to play a key role in maintaining and expanding customer relationships in a fast-paced, high-growth environment. The successful candidate will be responsible for collaborating closely with internal teams, including Customer Success, Sales, and Operations, to drive customer adoption and mitigate churn risks.

Main Responsibilities
  • Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
  • Partner with Customer Success Managers to execute success strategies that drive software adoption and business value.
  • Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
  • Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.
Qualifications
  • 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
  • Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
  • Self-motivated and proactive, with the ability to work both independently and as part of a team.
  • Experience managing customer relationships and executing strategies to increase retention and revenue.
  • Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.


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